The Den - Doals Farm - Weir, Bacup, 1 Bedroom Holiday Cottage

Weeds have been a problem this year, because of all the rain, we spend a day clearing them and 3 days later they're back. We won't use weed killer as some of our guests have dogs.

We are spending a lot of time and money on the property, we are currently renovating the inside of the main house. The Den had a new roof a couple of years ago and was fully decorated only a couple of months ago. The outside is very difficult to maintain especially at this time of year, we swept up last week but one gust of wind and the leaves are everywhere again. At the end of the day, we are a farm, and farm yards are never clear and tidy, that is why we keep the pricing at the bottom end of the market.

I have investigated the problems you reported with the washing machine and tumble dryer, I have put 2 loads through both the washer and the dryer and they worked fine, I can only assume you were not using appropriate settings, we did offer to look at that when you reported it, but you declined this offer as you had already packed up to leave. I also said when you arrived that if there were any problems or anything you needed to just ask. We did note that the washing machine was set to a quick cycle which is only intended to freshen, not wash, and the dryer was set to hang dry, which will leave things slightly damp to hang up to allow creases to fall out. The Den is professionally cleaned, there was no rubbish in the Den when you arrived and it was clean and tidy, if you're referring to the outside, there is still some clearing to do as we have only just had the roof and all the rendering replaced, but this doesn't effect the accommodation. We have only just come out of a heat wave here which seems to have killed all the flowers, but the weeds seem to survive anything, we cleared the ones from the block paving only a few days before your arrival, the problem is by the time we finish, the first area wants doing again, we do our best to keep the area just outside the Den clear, but the rest of the yard is part of a working farm, and there's no such thing as a tidy farmyard!! Beds are a question of personal taste, everyone is different, the Mattress is less than a year old and was not a cheap one it has a memory foam top. Nobody else has said the bed was uncomfortable, The people that staid before you and the people that staid after you both said how comfortable it was. I don't know what you were smelling, we have had 4 different people go in to check including our cleaner, and nobody could smell anything . The people who stayed the weekend before you did not have any problems and they enjoyed their stay so much that they are going to book another weekend. Also the person that staid the week after you did not have any issues and left a lovely review in the visitor book. I'm afraid I can't find any reason to uphold your complaints, and as we were not given any opportunity to resolve them at the time, our cancellation policy stands, and you are not eligible for a refund. We do all we can to make our guests stay as pleasant as possible, but we can't resolve issues that were not told about.

We did say if there were problems to let us know, th table and chairs were moved and could have been put back if you asked. The cooker is new, we only changed it a couple of months shot, if it wasn't working you should have said so, we do our best but can't fix problem we're not aware of. We will address the issued you have raised before our next guests arrive.