Aquamar, CleverDetails, Sleeps 6

Hello Kevin, Hope you can come back to visit us. Regards, Sónia Cleverdetails

Thank you for your feedback. We are pleased that our team was able to respond promptly to the hot water and ant issues. As a self-catering property, kitchen supplies are not included in the accommodation rate. On arrival, we provide two toilet rolls per bathroom, shampoo/shower gel per guest, and bin bags in the bins. The kitchen kit is optional with an additional cost (15eur and includes 5x 30L bags, 50ml manual dish detergent, 2 surface detergent strips, 1 sponge, 1 cloth, 4 dishwasher strips, 2 laundry machine strips). We value personal contact with our guests, which is why we provide an in-person check-in rather than keypad access. Whenever the property is ready before the official 4pm check-in time, we are happy to offer earlier access, subject to staff availability. At check-in, guests are provided with two contact numbers: our office number (from 9am to 6pm), and an emergency number (from 6pm to 9am). WhatsApp messages sent to alternative numbers may not receive an immediate response, as those team members may be off duty. Two sets of keys are provided at check-in and guests are asked to sign for their receipt and responsibility. We apologise for the miscommunication regarding your family’s keys and appreciate your feedback. We always aim to provide prompt assistance throughout our guests’ stay. We hope you and your family enjoyed your stay and your time in the Algarve, and we wish you all the best for your future travels.