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Hello Peter, Thank you for your feedback. We appreciate it. We are very sorry that you that experience with the check-in. I know we answered you 27 minutes after you messaged us that you had issues with the entrance and I'm sorry for that. Unfortunately, we did not receive a notification of your message and it took us that time to response. We also recommend to call us in these cases so we can provide a better support. Of course, we have now changed the check-in method and it is not necessary to download any app. Now we use codes to access. Concerning the apartment amenities, these are left as a courtesy to our guests. This is something that we provide to make your stay more comfortable, but it is, as I said, a courtesy. We are glad to read that, despite this event, you had a good stay and enjoyed the area. We will note everything to keep improving! Best regards.

¡Hola, Maribel!. Agradecemos que destaques nuestra excelente ubicación junto a la playa y los bares. Lamentamos que la estancia no haya sido del todo satisfactoria. Queremos recalcar que trabajamos con un equipo de limpieza profesional que sigue un protocolo muy estricto, por lo que nos sorprende lo que comentas; aun así, ya hemos trasladado tus observaciones para revisar el caso al detalle. Respecto al ascensor, lamentamos la incomodidad, aunque es un dato que siempre indicamos de forma transparente en el anuncio. Gracias por ayudarnos a mejorar. Un saludo.