Lovely Luxury Apartment Very Close to Disney

I am very sorry for the inconvenience caused by the neighbor above the property, I never told you that I was unaware of the situation only that it was a problem that was not ours because inside the property smoking is forbidden and never guests do it, I was always in contact with you, I was never rude and I even offered you to cancel the reservation with full refund, you told me that the apartment was very nice and that you liked it very much and the problem was just that it had a little cigarette smell, I don't think it was necessary on your part not to tell the truth about my attention, I have the copy in the app of all the messages I sent you and I can check everything. I am sorry again for the inconvenience and we are improving every day our lodging to provide a good service to our guests and I believe that for this specific fact we will not stop being professional.