The house was lovely, but Dancenter's service was abominable. Every post-booking step was problematic with terrible communication and customer service.Requests for information went unanswered before arrival and during our stay. Reported problems weren't addressed for days. An eventual cleaning offer came too late—only 2 days remained.Key Issues:Cleaning: Chairs/table covered in cobwebs, dirty bbq and oven, cobwebs throughout (bedroom, bathroom, laundry room), dusty cabinets/blinds, dead insects on roller blinds, dirt under sofas, food crumbs in table, stained pillowcase, unsorted trash, crumb-filled toaster,, oily exhaust hood.Post-Booking Problems: Vague extra charges announced (20 per person for linens, utilities, cleaning, check-in/out fees). No info about the property/surroundings—"ask when you're there" with no answers. Kitchen supplies only described as "basic"—buy cleaning products if we opted for cleaning.Check-In Issues: Meter locations not indicated, difficult search upon arrival. No local recommendations provided. Hospitality center closed before arrival time. Information only in Danish/German. Service & Hospitality: Staff behaved like insurance agents—brief, demanding more info but solving nothing. No phone number given. Of 6 contacts, only 1 helped. In-person visit to hospitality center met with “there’s not enough stuff to help you.“ No one asked for more information, nor offered to Phone or asked about what the problem was. Dancenter staff just don’t care