Luxury Maison Saint-Blaise near Monpazier - with private heated pool and garden

We regret these unexpected issues affected your stay and caused such discomfort. When fibre-internet failed on the morning of your arrival, we drove 30 min to the nearest telecom shop and obtained a 4G replacement modem that day. A new fibre box was installed Tuesday. The 4G connection delivered speeds up to 500 Mbps. Separate login details were sent before arrival. We did not know you could not connect, as we received your “Just Arrived” email at 17:16. During our call, we found that the regular network name and password in the guest guide had been used instead of the separate details for the temporary 4G modem. We guided you to the correct login details and the connection was established within minutes. We recognise both sets of Wi-Fi details may have caused confusion. We genuinely regret that field crickets caused you such disturbance. You first mentioned this during our phone call on your departure day. At check-in and our mid-stay check-in, we asked whether everything was in order, but received no indication that insects had entered the house or that help was needed. Had we known, we could have sent our cleaning team to assist. We were not aware that windows and screens were being left open at dusk, which can allow crickets to enter; light attracts them. Guests immediately before and after your stay did not report insect issues, either inside or outside the house. We regret that you felt unsupported and have reviewed our connectivity-issue communication procedure.