Apartment with 2 rooms and 4 beds, with terrace and balcony with canal view

We are sorry that your stay did not meet your expectations. However, we would like to clarify a few points. Mosquitoes are unfortunately a seasonal characteristic of the Venetian lagoon area and are not related to the apartment itself. This is a feature of the local environment that can occur during certain times of the year. Regarding soap, shampoo, tissues, and other consumable items, we apologize for any possible oversight. A simple message during your stay would have allowed us to address the issue immediately, as we are always available to assist our guests and provide anything needed. The towels are regularly laundered and replaced, and the apartment is normally equipped with everything necessary to ensure a comfortable stay. We always welcome feedback from our guests and use it to improve our service. However, we do not believe that such a low rating accurately reflects the overall quality of the accommodation and the assistance provided during the stay.

I am sorry you did not enjoy your stay at the apartment. In Venice canals can be busy and some nous is expected so may be you should have booked an apartment not close to a canal. Also just to clarify boats who are using the pier in the morning have priority over any private water taxi so you cannot expect them to leave just for you to get in your taxi. It is not a private canal and if the spot is taken already there is nothing we can do about it. The water taxi should have told you to move to the next pier available which is only 1 min away.