Hamilton Gardens | Pro-Managed

Dear John, Thank you so much for your kind feedback - we’re delighted to hear that you enjoyed your stay and would choose to stay with us again! We really appreciate your suggestion regarding the towels. I completely understand how having additional sets would make things more comfortable, especially over a longer stay. We’ll certainly take this on board and review our current setup to see how we can better accommodate guests in the future. Thank you again for taking the time to share your experience, and we hope to welcome you back soon! Best wishes, Lara

Dear Craig We’re delighted to hear that you enjoyed your stay at Hamilton Gardens! That said, we’re sorry to learn that certain aspects of the home were not as welcoming or well-prepared as expected, and we regret the difficulties you experienced in sourcing compatible Nespresso pods. As part of our standard approach, we provide basic amenity packs to help guests settle in upon arrival and allow time to purchase any essentials they may need during their stay. Unfortunately, our rental homes do not include pantry items or cooking supplies, though we understand how these would have made preparing meals more convenient. We’ll discuss your feedback with the owners and internally with our team, as we’re always looking for ways to enhance the guest experience. Overall, it was a pleasure hosting you, and we hope to welcome you back for an even better stay in the future! Best wishes The Ivy Team