Pearl Mill Flats ( Formerly Duke Tower ) unit 141

We have learned a lot from our guests these last ten + years in three different cities ( New York , Durham NC and now Wilmington NC ) and have used their input to improve the short term rentals we still own and live in continuously. Across 3 platforms , we have received many 5 star reviews. Most feedback in this corner of the hospitality sector tends to be about expectations fulfilled or dashed : We could tell, Gloria , way before your 2 star review that your projection of our place was clouded by fatigue and resentment plus you never read the messages nor communicated to us about any of these issues. You asked to come early ( around 2 PM ) in a tuesday message to us before your friday arrival but showed up late Friday evening in a terrible mood , ignoring the message that agreed to your request. If my wife & I had been in such a derelict place ( as you describe it) , we would have left the next day or contacted the owner. You stayed a WHOLE WEEK and refused all communication until you harassed us with texts a week later that heavily criticized our unit . You compared our place to other units in the complex bought at 8 times the price by rich absentee investors yet picked our place over their listings which showcased expensive renovation!!! Go figure. We could have addressed all those issues with our turnover person ( who has been very trustworthy for 5 years )but you stayed mute and did not give us a chance. Communication will always be important to us but your thrashing of our place dressed up as helpful advice was just exaggerated venting . Luca & Amy

Elizabeth was a lovely guest and though i live fulltime in Wilmington NC, i keep in touch with my unit neighbors and they thought she was very respectful of the policies in our complex in Durham, Pearl Mill Flat. Bravo Elizabeth. I highly recommend her to any host. Luca