Arce 11 Torrecilla Beach by Casasol

Thank you for taking the time to share your feedback regarding your stay with us starting January 20, 2024. We sincerely apologize for the inconvenience you experienced due to the noise. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations this time. I want to assure you that Nejra is indeed extremely popular during the winter season, and our occupancy rates are significantly higher, which can limit our ability to offer alternative accommodations. We truly understand your frustration and apologize for any inconvenience this may have caused. Regarding the noise, we had conducted thorough tests prior to your arrival, which indicated that the main building work had been completed and that noise levels were within acceptable limits. We are surprised and concerned to hear that this was not your experience, and we will investigate further to ensure that our assessments are accurate and to prevent similar situations in the future. We acknowledge that a more proactive approach could have been taken to address your discomfort, and we are sorry for any oversight on our part. Learning from your experience, we are committed to improving our communication and response strategies to ensure our guests feel heard and supported throughout their stay. We appreciate your feedback as it helps us to improve our service. We hope to have another opportunity to welcome you back under better circumstances, where we can provide you with the exceptional stay you deserve. Warm regards