GENOVABNB.IT DIMORA MARTINETTI (FIUMARA/SCASSI)

Hi Nazir, thank you for sharing your thoughts with us. We are very sorry to read your review, as the experience you describe does not reflect the standards we work hard to guarantee to all our guests. First, regarding the check-in: our welcome staff is usually considered one of the strongest points of our service: trained to be polite, professional, and precise. The official check-in time is from 3:00 pm, and we always make sure to respect this. It is therefore surprising to hear that you experienced a delay, since punctuality is something we take great pride in and that guests consistently appreciate. Nevertheless, we apologize if you felt you were not welcomed in the way you expected. As for the apartment itself, please allow me to clarify: every unit is cleaned by professional staff before each arrival, ensuring fresh linens, a hygienic environment, and a welcoming atmosphere. The apartment is delivered clean and ready, and the photos published online faithfully represent its real condition: they are accurate and regularly updated. For this reason, it is unexpected to read that you found discrepancies, as we are very careful about transparency and consistency. We fully understand that expectations can vary, and we regret that yours were not met on this occasion. At the same time, we want to reassure you that cleanliness, comfort, and hospitality remain our top priorities. We will nonetheless share your remarks with our team so that we can continue improving wherever