Locked out of this villa at night, slow host help, and a house with real problems.We stayed at this villa in El Puig as a group of 10 for a work trip to Valencia, and it was one of the worst rental stays any of us has had.The check-in instructions said no physical keys were needed for the property. When we arrived, the villa's street gate was locked with a manual key lock that the smart lock and pin code couldn't open. Nine women and I were stuck outside the property at night for about two hours. The host's emergency line went unanswered, replies came slowly, and we were told we should have just waited. In the end we had to lift someone over the gate to get into the villa, and one of our group was hurt doing it. The host didn't know where the gate key was, and a backup key was only left in a lockbox at the gate the next day.Inside the villa, the master bathtub didn't drain and there was mildew around the tub. The master bedroom window wouldn't close, so mosquitoes came in every night when the lights were on. The sheets and towels were so heavily fragranced that everyone complained of headaches while trying to sleep.The villa's location near the beach is nice, but the access problems, the bathroom, the broken window, and the slow communication made this stay stressful from start to finish. We would not stay at this property or book with this host again.