Avaliação verificada
2/10 - Terrível
Harry
19 de jun. de 2024
Pontos negativos: Comunicação
Very unhappy with the stay, we first arrived at 4pm when our check in was due. We followed all instructions for the check in and couldn’t get in there is no one to call you have to text a WhatsApp number and wait 20 minutes for a reply, after finally getting a reply they said we are trying to contact the owner but he has a busy schedule (we are surely apart of that schedule being guests at his apartment) and after waiting for a combined 50 minutes outside of the property (there was a storm on this day I might add) they replied with “we gave you the wrong code for the lock box”. When we got inside we noticed there was no bin in the apartment apart from a small on in the bathroom meaning we had to keep going outside of the villa complex to bin anything! The apartment was not as described, one big thing on the wall of the apartment there was drawing all over one of the walls that looked like a child had done, the pool area had tiles missing and exposed wire all of the way around the pool. Another thing was a leak in the kitchen and when we reported it they simply replied “thanks for letting us know”. The garden looked like it hadn’t been cleaned in weeks as there was bird poo covering the floor, the final straw was the cleanliness of the shower I cannot even describe it! Overall communication was awful and not helpful at all, wouldn’t recommend.
Hospedou-se por 7 diárias em jun. de 2024