Rowan Gorgeous Glamping Hideaway

Hello Diana, thank you for writing a review. We're glad you enjoyed the pod, location and facilities. Sorry you had some difficulties. This is the information about the Welcome Guide. 'We’ll email the guide to your guests 3 days before they check in. The welcome guide is also available in the Vrbo app. Access, check-in and check-out instructions are released 3 days before check-in, but all other information is available as soon as they book.' The owner was at the site who did contact me, we understand you were struggling with your phone and not able to download the information that had been sent to you. He was there and gave you the code for entry (it was the owner who set the code on the key box). we apologise if you think we did not communicate but we'd set up automatic information to be sent to you, sorry you had trouble accessing it. best wishes Diane