Krasiński Garden Comfort Apartment

Dear Kateryna, Thank you for your kind feedback. We are pleased to know that your stay was enjoyable and that our team contributed positively to your experience. We look forward to welcoming you again in the future. Best regards, The BookingHost Team

The remodeled interior and a working A/C for the primary bedroom clearly made the stay more comfortable, and it's good to know the space worked well for your family of five. That said, we're sorry the check-in delay left you waiting outside with luggage — that kind of uncertainty at the start of a trip is genuinely frustrating, and the timing of the access code is something we'll look into. The cleanliness of the common areas and the missing bed sheets on arrival are also being checked on our end Anna, BookingHost

We're sorry that so much of the stay fell short of what was described and what your group reasonably needed. The concerns around sleeping comfort — the bedding setup, worn pillows, insufficient linen and the air conditioning not cooling — as well as the layout and capacity information are things we will look into carefully. Your note about the lack of instructions and the limits of the advice we were able to give remotely is also something we'll be reviewing. The location, cleanliness, and the renovation work clearly landed well, and we're glad those aspects were positive. The rest we'll be checking thoroughly Anna, BookingHost

A broken air conditioner during a summer stay is a real issue, and we're sorry that it affected your comfort. We'll look into what happened with the unit so this doesn't catch anyone else off guard. The cleanliness score is appreciated - glad that part of the stay held up Anna, BookingHost