South-Facing Luxury 2 Bedroom Penthouse: Stunning Sea, Mountain & Golf Views

We are so pleased you enjoyed your stay, hopefully we will see you back again

Thank you for a lovely review, we are so pleased you enjoyed your stay and hopefully see you again! ;-)

We are so pleased you enjoyed your stay Garry, thank you for your lovely comments and we would love to welcome you back again. ;-)

Firstly, although there is damage to the door due to an issue previous to your stay, it did not prevent you from using the door as the lock was fixed, but unfortunately the door was damaged during that process. A new door has been ordered but it's several weeks before it can be replaced. If there had been an issue with using the door this would have been communicated to you. With regard to the pool key, this had recently been changed and the new key was hanging up in clear view, unfortunately the old key had not been removed from the apartment and we apologise for the confusion! Also, guests are responsible for looking after the property and keys, and if they are irresponsible and lose keys while they are out then they are liable for the replacement costs. You were just asked to confirm if you didn't find the new fob as we would have had to contact the previous guests, this request was not about "money" it was about taking responsibility for any lost items and replacing them for the next guests! As we communicated to you when you asked about the linen change, you were sent a document with your arrival information which explained that any linen changes/mid cleans are chargeable and as you did not request any additional items, these were not scheduled during your stay. After investigating all communication emails and messages, we responded to every one of them and within an hour each time, so we do not understand your comments about "Lack of Communication with Host"!!