🌅Gulf Views~Sauna~Shoreline Towers 3074

Thank you for your review. I'm sorry the beach equipment policy caused inconvenience — we’ll share your feedback with the owner and update the listing and pre-arrival information to make the umbrella/chair rental requirement clearer. We appreciate you letting us know and hope to welcome you back with RealJoy Destin.

Thank you for the 5-star review! Glad Shoreline Towers 3074 was a great spot for your quick trip and that you met some friendly owners while visiting. We’d love to host you again. RealJoy Destin

Thank you for the 5-star review! We're so glad Shoreline Towers 3074 provided accessible, clean, and welcoming accommodations for your family. It means a lot that the accessibility worked well for your daughter. We’d love to host you again on future visits to the area. RealJoy Destin

Jorge, thank you for your 5-star review. We're glad you found the place nice, clean, and comfortable, and enjoyed being just steps from the beach. We look forward to having you stay with us again!

Thank you so much! We’re glad you enjoyed your stay and appreciated the smooth process and communication. We’d love to host you again!

John, we appreciate you letting us know that you thought this two-bed/two-bath condo was nice and very spacious and you would definitely stay here again. Thank you for choosing Real Joy.

Linda, We are thrilled that you loved this place. We're so glad you had everything you needed and enjoyed great beach access. Thank you for choosing RealJoy.

Ruben, thank you for taking the time to leave a review and feedback. We are so glad to hear you had a great trip and enjoyed the amazing location and amenities. Please accept our sincerest apology for any disappointment or frustration experienced during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. On RealJoy and Vrbo, it states that "*Shoreline Towers is currently undergoing restoration work through Winter 2023. Balconies will be closed when work is being conducted and noise will be present during the entire process. Nightly rates have been discounted to reflect these inconveniences. Dates are subject to change and dependent upon weather.*" Our property managers have sprayed for bugs and spoken to our cleaning crew to ensure our cleanliness standards are being met. We again apologize for the experience that you had and appreciate you bringing these concerns to our attention. We hope that you will give us another shot in the future and thank you for choosing Real Joy.

Dionne, Thank you for letting us know that you loved the place. We hope you were able to spend some time on our beautiful beaches and had a safe trip home. Thank you for choosing RealJoy.

Hi Betty, thank you for your feedback on your stay at this lovely condo. We’re happy to hear you enjoyed the short walk to the beach and we hope you enjoyed the fantastic views. We will forward your comments to our Operations Dept. to assess. Thank you again for your feedback and thank you for staying with Real Joy!

We appreciate you taking the time to provide us with some feedback regarding your vacation rental experience at Shoreline Towers. We apologize for the issue with the cleanliness of the unit and we will forward your message to property managers so that they may speak with the cleaning crew. Thank you for choosing Real Joy.

Ashleigh, Thank you for letting us know about your stay. We apologize for the inconvenience of having to be moved due to a roach infestation. The property has been properly treated. We hope the $200 refund made up for that a little bit and that you enjoyed the new location.

Jamye, We are sorry the property was not as you expected. The listing clearly states, "please note Towers 1, 2, 3 are currently undergoing restoration work through Winter 2023." A balcony is not mentioned in the description nor is one shown in any photographs of the unit. You are correct, the pool is nowhere near the beach, as the marketing photos clearly show in the listing. We hope you enjoyed exploring local attractions and had a safe trip home.

Samantha, thank you for you taking the time to provide us with your honest feedback. We are happy to hear you had a wonderful trip! Please accept our sincerest apologies for the damages you found upon your arrival and the further issues you outlined as being discrepancies in the advertisement. On the RealJoy and Vrbo sites, the description for the property states: **Shoreline towers is currently undergoing restoration work through Winter 2023. Tower 3 is undergoing exterior wall work and walkway repairs that will result in balcony, parking deck and walkway closures. Balconies in this tower may be closed from Feb 2023 – September 2023 and while work on adjacent walls is underway. Occupants of all 3 towers may hear jack hammering/grinding during the work hours of 8-5. Nightly rates have been discounted to reflect these inconveniences. Please call if you’re concerned about dates that impact your stay, dates can change since they’re dependent upon weather. ** Our notes show that our Guest Services team attempted to reach you via phone to discuss your experience and see if we could offer a partial refund to make it right but never heard back from you. Again, we apologize for any miscommunication or inconvenience during your trip. We hope that you will give us another shot in the future and thank you for choosing Real Joy.

Hi Reza. Thank you for your feedback on your stay at this lovely condo. We’re happy to hear your stay was great and we hope you enjoyed the amazing views. We did some checking and couldn't find where you contacted us regarding any issues. We wish we could of came out to correct these issues for you during your stay. Sand fleas are common to the beach and are crustaceans and are not in the unit itself. Thanks again for your feedback. Thank you for choosing Real Joy!

Ken, We are sorry that your vacation turned out differently than you expected. We regret that you felt you weren't notified of the ongoing construction at this property because the description of this property has the following notice at the top: **Shoreline towers is currently undergoing restoration work through Winter 2023. Tower 3 is undergoing exterior wall work and walkway repairs that will result in balcony, parking deck and walkway closures. Balconies in this tower may be closed from April 2023 – December 2023 and while work on adjacent walls is underway. Occupants of all 3 towers may hear jack hammering/grinding during the work hours of 8-5. Nightly rates have been discounted to reflect these inconveniences. Please call if you’re concerned about dates that impact your stay, dates can change since they’re dependent upon weather. ** The water situation was, unfortunately, beyond our control. As you are aware, it was unseasonably cold during your stay which caused a lot of plumbing problems in our area. We feel like the property management did the best they could, providing guests with a notice that the water would be turned off, and allowing tenants time to fill their tubs so they could have water during repairs. You did receive a discount. The nightly rates were lowered to reflect the inconvenience of ongoing construction. We hope you enjoyed some time exploring local attractions and had a safe trip home. Thank you for choosing RealJoy.

Hi Christina, thank you for taking the time to leave us a review of your stay. We hope you enjoyed being in walking distance to shopping and restaurants and we hope you enjoyed the Gulf views. We would like to apologize for the inconveniences you experienced here. We did some checking and we found that a technician found that the door seal to the dishwasher was out of place and fixed it. He also noted there were no leaks to the refrigerator as there was just ice that had melted. He also poured bleach down the disposal drain to get rid of the smell. We will forward your unit concerns to our Ops team to assess. Again, thank you for your feedback.

Hi Carol, thank you for your feedback on your stay at this lovely condo. We’re pleased to hear you found the unit nice and you loved the location. We would like to apologize for the inconveniences you experienced here. We wish you would have contacted us regarding these issues, so we could have corrected them during your stay! We will forward your comments to our Property management team to assess. Thank you again for your feedback and thank you for booking with Real Joy!

Lakelvin, We are sincerely sorry that your vacation is not what you expected. We have reviewed the photos on the listing and could not find anything misleading. It is clear from the photos that while it does have an ocean view, it is not on the beach and does not have a balcony. There are no doors in the photos indicating one could access a balcony of any kind. The listing also very clearly states, "We welcome you to Shoreline Towers, please note Towers 1, 2, 3 are currently undergoing restoration work through Winter 2023." We will pass along your suggestion of blackout curtains to the owner for their consideration. Our policy regarding the Air conditioner is to ensure the unit works continuously. Set to temperatures below 70 when it is 100 outside tend to cause the unit to freeze up. When that happens, the unit has to be turned off and thawed which means no cooling at all for at least 24 hours. If you had let us know you were hot, we would have gladly brought you a fan or two. You should have gotten an email prior to your arrival letting you know that we provide starter packs of bathroom and kitchen essentials and that you should plan to bring these items with you or purchase them when you arrive. This is for safety reasons. We hope that you enjoyed some time on our beautiful beaches and had a safe trip home.