Avaliação verificada
2/10 - Terrível
Dirga T.
29 de ago. de 2025
Pontos positivos: Limpeza
Pontos negativos: Check-in, comunicação e precisão do anúncio
I’m not usually someone who likes to write reviews, but for this one, I thought it is important to make everyone aware. On the positive side, the house is clean, and the furniture and fittings are very good. We were disappointed with several aspects of our stay at this property.On the first day, we had to wait 40 minutes after the scheduled arrival time of 5 pm to get the keys; we received them only at 5:40 pmThis place has cameras everywhere — 3 at the front, 3 on the sides/back, plus a hidden one in the garden which is aimed straight at the Jacuzzi (total of at least 10 CCTVs). The listing says cameras are for “security only,” but it was clear they watched us throughout our stay. After the holiday, they even mentioned extra guests they claimed to have seen on camera.One of the insuite toilet was leaking on the arrival and wasn’t fixed during our entire 5-night stay although it was reported.The Jacuzzi was poorly maintained, smelled bad, and felt far from private with a camera pointed right at it.There is also a strict rule requiring a 1,000 additional deposit for extra guests. Despite my compliance and the fact that this deposit was taken in full, it has still not been refunded. Over 30 days have now passed since my stay ended, and despite my formal complaint and multiple follow-ups, no refund has been issued. This prolonged withholding of funds is unreasonable, lacks transparency, and further demonstrates unfair treatment Not what we expected and far from relaxing!!
Hospedou-se por 5 diárias em jul. de 2025