Chalé Familiar na Montanha: Espaçoso refúgio com 7 quartos em Boone, NC, perfeito para 28 hóspedes.

Thank you for this feedback. We're thrilled that you enjoyed the peace and quiet!

Thank you so much for sharing. We are always thrilled to hear from our guest, especially when they have had a great time. Its our hope that we see you again soon!

Thank you so much for sharing. Knowing our guest had a great time and enjoyed the property is its own reward! Take care and we hope you will revisit sooner rather than later.

Thanks Sherri for taking the time to sharing some of your time at the home. We regret that your experiences was not on par with your expectations. The home was cleaned and inspected prior to your arrival as per our standard policies. All bed linens were replaced as well . If we had been made aware of the sheets being less than perfect at any point during you 8 night stay, we would have responded immediately to correct. A new comforter was made available to you but we noticed it was never taken out of the packaging. The only correspondence we could find was an inquiry to lost and found. We do apologise for the stain on the pool table. That was noticed by our cleaning staff and unfortunately they did not have the appropriate cleaner for felt on a pool table. The owner has since arranged for new felt to be installed. The owner is extremely proactive and is highly motivated to meet all of his guest needs. New dinner ware and cook ware has been ordered and installed. You are correct in that front loading washers can develop mildew under the door gasket, we apologize for you finding some on the gasket. We have re-emphasized with our cleaning staff the importance of ensuring that is wiped dry on each clean. Once again thank you for your stay and for making us aware of these issues. We hope to host you again and stand ready to assist you on your next visit to the High Country.

We do appreciate you taking the time to lit all of the issues you faced. We are disappointed that the experience you faced didnt meet the expectations you had. All of the issues you pointed out have been addressed with our executive housekeeper, and all have been addressed.

Hi Debra, it was wonderful to have your group stay at Mountain Family Lodge. Thank you for this feedback. The bed frame was adjusted, a new mattress was purchased, and recently installed downstairs. We’re happy to hear you had a great time!

Hi Ania, we’re so glad you could stay with us. We have installed new lights to the firepit and cushions are set to be replaced for the spring season. Thank you for this wonderful review. We hope to host you in the future!

Hello Nate, thank you for staying at Mountain Family Lodge. It has been a pleasure to host your company retreat over the years. We really value your constructive feedback and will always aim to give you an excellent lodging experience. The water heaters have been repaired and a new pressure pump has recently been installed at the lodge (dramatically increasing the pressure). The HVAC leak has been fixed as well as the doors. Many rooms have also been freshly painted. We are looking into options for the entertainment room, but the projector does have its own volume control that works well for watching movies and television. We wish you the best in this new year and hope to have the privilege of hosting your group again.