Hrimland Mountain Cottage with a great view over Akureyri and Eyjafjordur

Our cottages are in Hálönd, Hálönd is a area above Akureyri halfway up towards the ski resort. Ever since the first houses where build in 2014 Hálönd has been very popular with Icelanders and travellers both in the winter, when you often can ski right down to your cottage. Or in the summer because of the views, or the opportunities to see the northern lights away from the city lights. All the cottages provide a view of one or more of following, the mountain, Akureyri or Eyjafjörður. Hálönd has from 2014 been growing and from the 10 houses it was at first, there is now almost at the 100 houses mark which there is planning permission for. We will have 16 houses there by the end of 2022. It is disappointing when a guest is unhappy after a stay, we always try our best to make the stay for our guests as good as possible. In this case the guest arrived late at night in a difficult winter weather which we do get here in northern Iceland in January, the guest was not happy with the cottage he got. The cottage he first got was picked for the easiest access for the guest, due to the weather. Next day we gave the guest option of 3 other cottages but did warn that in two of them there was difficult access because of the weather. The guest did pic one of the cottages with a difficult access. When we heard from our guest again, after moving to the other cottage he still was not happy. We then offered the guest full refund if he wanted to leave and get a different accommodation more suited for his needs in the winter weather, the guest refused that offer and stayed the full 7 nights. There is no cleaning fee, cleaning is included in the price. The hot tub is set at 38 degrees and then there is an option for the guests to make it a little warmer or colder. When the guest told us that he had an accident we where concerned so we asked the emergency service to stop by and check if the guest was ok and if he needed a medical attention. We constantly look for ways to improve our service and aim to provide a great stay in Hrimland cottages for all our guest. Best Regards Hrimland

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