Palazzo Galli Tassi Collection - Loft 2

Hello Rebecca, Thank you for your feedback. We’re sorry to hear that certain aspects of the apartment did not meet your expectations. However, we would like to point out that the property is located on the third floor without an elevator, and the entrance stairs are clearly described in the listing and shown in the photos to help guests make an informed decision before booking. We always aim to be as transparent as possible so that each guest can choose the accommodation that best suits their needs. For this reason, we were a bit surprised by your rating, especially considering the care and attention we have put into creating and presenting this new listing. We appreciate your comments and will continue doing our best to provide a clear and enjoyable experience for all our guests. Kind regards, Matias