Outstanding 4 bedroom ocean front condo

Thanks for staying with us and giving us a great review. We always work on continuous improvement of our condos. Next time you arrive you'll find we've had Cox change out the cable box in all our units to a modern one that is easier to use and we've programmed the box, TV and soundbar so everything works on one remote.

Tonya - thanks for a great review. We look forward to seeing you again.

Thanks for taking the time to review!

Thanks Ed, We hope to see you back at one of our 4 units in the near future. Brian

Thank you for your review. This spring we ordered tile to replace the carpets and it arrived in June. We need a 2-week window to cut and lay tile, which will finally happen in November. We do wish we'd been able to get it installed prior to your stay - Late August through Sept is usually less busy, but that was just not the case this year. We were able to get a 2-day window in April to replace the aging AC system. I had fears it would not make it through summer. The system we installed is the finest Carrier Coastal model that money could buy and I hope it kept you very cool. If you choose to return next year, you'll see the same "wood floor" tile used in the MBR, Living and Dining room is now used in all bedrooms, along with the same high quality area rug used in the Master.

Thank you for staying with us and being fair in your review. We do regret that one of the ceiling fans, which is only a few years old, was not working. Our experience has shown that failures in relatively new fans is the speed switch rather than the motor. We hoped that slowly working the pull chain would get the switch out of neutral until we can replace it. We have a commitment to sustainability, which necessitates repairing the fan rather than sending it to the trash heap. We work with 2 Handymen that can do this type of repair, but neither was available until after your departure. If we are correct that it is the switch, it is a 15-minute process and we have a person scheduled for the work. If its the motor, we will end up paying for 2 service calls, but will know we've done our best to do our part for the environment.

Your comments are appreciated. Now lets make sure we tell the full truth: the batteries in the lock did wear out, as all batteries do. The one thing we wish Kaba-Lock would give us is a battery life monitor, but at this time they do not. A monitor would allow us to proactively replace batteries approaching the failure point. You were able to reach us and our first step was to create a new code. When that failed, along with 3 other attempts at a new code. we suspected the batteries. WE called our Housekeeper to use her key to let you in. She lives only 5 minutes away, but I understand how it may have seemed longer given you had to wait. We also called Maintenance to have the batteries changed. If "cheap" batteries were used, they are what the Building Manager supplies. We will discuss that with them. We do regret the inconvenience and hope you enjoyed the remainder of your stay.

The kindest comment I can make about Taylor's party is that they must be accident prone. The issue with the iron - the one in question has less than 10 hours of use on it. An inspection of the iron revealed they set it on the highest (linen) setting and used it on a shirt made of synthentic fabric, which is the lowest setting...and blamed the iron. We had to replace it due to melted synthentic fabric covering the heating element. The two wrist bands they were charged for had clearly been cut in half, for what reason we don't know...and they blamed the Owner's Assn (which we buy the bands from) for providing "super cheap" wrist bands. The step on the bunk bed is an inch thick, solid wood. Yet someone in their party broke the leading edge off...and they claim "the steps were kind of cheap". It will cost us dearly to have a replacement made by a craftsman. When they were charged a reasonable $150 for these damages they suddenly claimed the condo wasn't clean and sent a picture of dust under a bed they moved. Why did they move it? Who knows...there is dust under my bed at home too. We can only assume this was done as a way to avoid paying for the damages. Across our 3 condos we consistently get high ratings, so are we Owners with issues or is this guest accident prone and unable to accept that? Its up to you to decide.

Thanks for a great review William and I appreciate you being fair about the fact that we supply essentials to get our guests started so that they do not need to run to the store on day one. At first we attempted to keep these items stocked up, but learned very quickly that there are some guests who leave with all your detergent and TP. Thus we adopted the industry norm of supplying "starter essentials" after learning the hard way that a full box to laundry detergent and a bag of TP will disappear quickly.

We really appreciate the great comments and certainly regret that the dishwasher was a problem. Because it is new (Sept 2020) we went to the manufacturer (KitchenAid) for a warranty claim. They could not send someone until 9/23, so we tried local repairmen. All declined upon hearing it was totally non-functional, so both us and the guest had to wait. When KitchenAid arrived (after the guest left) they reported that both the dishwasher and disposal, which share an outlet had been unplugged. By whom we are uncertain, but its regrettable that something this simple led to a need to use paper plates in a high-end condo. I talked to the customer about resetting the breaker, but it never occurred to me to ask them to see if it was unplugged. We do appreciate the feedback, especially on missing items. We start the season with 8 coffee cups in every unit. Why we have 4 or less by Sept is always a mystery. Thanks for letting us know.