San Bernardino, CA (Aeroporto Internacional de SBD-San Bernardino)
Airport, San Bernardino, CA (Aeroporto Internacional de SBD-San Bernardino)
66 min de carro
Quartos e camas
3 quartos (acomoda 8 pessoas)
Quarto 1
1 cama King
Quarto 2
1 cama de casal
Quarto 3
1 cama Queen
Quarto 4
2 camas Queen
2 banheiros
Banheiro 1
Vaso sanitário · Apenas chuveiro
Banheiro 2
Vaso sanitário · Apenas chuveiro
Espaços
Deque ou pátio
Cozinha
Sacada
Área de jantar separada
Espaço para refeições
Sobre esta propriedade
Moose Haven by Destination Big Bear : Close to Snow Summit & the Village! Wood Burning & Gas Fireplace! WiFi! Foosball! Gas BBQ!
★★Welcome to Moose Haven, your Cozy Mountain Escape! Tucked away on a quiet, dead-end street just minutes from Snow Summit and the Village, Moose Haven is a classic Big Bear cabin full of rustic charm and modern comfort. With Towne Trail just steps away and surrounded by towering pines, this is the perfect spot for families or friends looking for peace, outdoor adventure, and warm memories together. Inside, you’ll find cozy log accents, mountain-themed décor, and spacious living areas built for connection and relaxation.★★
★★ HIGHLIGHTS ★★ ✓ Quiet Location Near Snow Summit & The Village ✓ Single-story layout – great for families ✓ Traditional Big Bear Cabin with Log Accents & Cathedral Ceilings ✓ Surrounded by towering pines & beautiful Big Bear scenery ✓ Large Backyard – Perfect for Snow Play ✓ Central Heating & Ceiling Fans ✓ Foosball Table ★★Welcome to Moose Haven, your Cozy Mountain Escape! Tucked away on a quiet, dead-end street just minutes from Snow Summit and the Village, Moose Haven is a classic Big Bear cabin full of rustic charm and modern comfort. With Towne Trail just steps away and surrounded by towering pines, this is the perfect spot for families or friends looking for peace, outdoor adventure, and warm memories together. Inside, you’ll find cozy log accents, mountain-themed décor, and spacious living areas built for connection and relaxation.★★
★★ HIGHLIGHTS ★★ ✓ Quiet Location Near Snow Summit & The Village ✓ Single-story layout – great for families ✓ Traditional Big Bear Cabin with Log Accents & Cathedral Ceilings ✓ Surrounded by towering pines & beautiful Big Bear scenery ✓ Large Backyard – Perfect for Snow Play ✓ Central heating & ceiling fans ✓ Foosball Table ★★Welcome to Moose Haven, your Cozy Mountain Escape! Tucked away on a quiet, dead-end street just minutes from Snow Summit and the Village, Moose Haven is a classic Big Bear cabin full of rustic charm and modern comfort. With Towne Trail just steps away and surrounded by towering pines, this is the perfect spot for families or friends looking for peace, outdoor adventure, and warm memories together. Inside, you’ll find cozy log accents, mountain-themed décor, and spacious living areas built for connection and relaxation.★★
★★ HIGHLIGHTS ★★ ✓ Quiet Location Near Snow Summit & The Village ✓ Single-story layout – great for families ✓ Traditional Big Bear Cabin with Log Accents & Cathedral Ceilings ✓ Surrounded by towering pines & beautiful Big Bear scenery ✓ Large Backyard – Perfect for Snow Play ✓ Central heating & ceiling fans ✓ Foosball Table(currently NOT availble), Board Games & Cozy Reading Nook ✓ Spacious Master Suite with Gas Fireplace & Deck Access ✓ Fully Equipped Kitchen with Keurig, Dishwasher, and Gas Range ✓ Wood Burning Fireplace in Living Room ✓ Cable TV, DVD Player & High-Speed Internet ✓ Propane BBQ on Outdoor Patio ✓ Washer & Dryer Access (Garage Use for Laundry Only) ✓ Towels & linens provided
★★ INVITING LIVING SPACES ★★ Step into a warm and welcoming great room designed for spending quality time with your loved ones. The open layout seamlessly connects the living, dining, and kitchen areas, so no one is ever left out of the conversation. Cozy up around the wood-burning fireplace, challenge someone to a foosball match, or sink into the sofa for movie night. With high vaulted log ceilings and natural light pouring in through the windows, you’ll feel right at home.
✓ Vaulted log ceilings and mountain-inspired decor ✓ Comfortable sectional sofa (pulls out to queen bed) ✓ Wood-burning fireplace & large flat screen TV with cable/DVD ✓ Cozy reading nook with two leather chairs ✓ Foosball table for family fun(currently NOT availble) ✓ Dining table with seating for 6 + 4 counter stools
★★ FULLY STOCKED KITCHEN ★★ The kitchen at Moose Haven is spacious and functional, making it easy to whip up breakfast before hitting the slopes or a hearty dinner after a long day of exploring. Designed for convenience, it features a gas range, dishwasher, microwave, and Keurig coffee maker for your morning cup. The adjacent patio makes grilling outdoors just as easy with a propane BBQ ready for your favorite meals.
✓ Gas range oven & microwave ✓ Dishwasher for easy cleanup ✓ Keurig coffee maker ✓ Ample counter space and cookware ✓ Access to patio with propane BBQ
★★ COMFORTABLE BEDROOMS ★★ After a day filled with adventure, retreat to one of three cozy bedrooms designed to help you rest and recharge. The spacious master suite features a king log bed, its own gas fireplace, a private bathroom, and direct access to the back deck. Each room offers its own unique charm—from fun themed décor to rustic furniture—ensuring everyone has a special space to call their own.
Master Suite: ✓ King log bed, gas fireplace, flat screen TV ✓ Direct deck access for peaceful mornings ✓ Ensuite bathroom with shower, tub, and vanity ✓ Board games for cozy nights in
Moose Room: ✓ Full bed with fun moose-themed decor
Twig Room: ✓ Custom queen log bed with rustic charm
★★Whether you're planning a family snow trip, a cozy couple’s weekend, or a mountain adventure with friends, Moose Haven delivers the charm, comfort, and convenience you’re looking for. Book your stay today and discover why guests return year after year to this beloved Big Bear retreat! Make Moose Haven Your Next Mountain Getaway, call and book today.★★
2024-2265
, Board Games & Cozy Reading Nook ✓ Spacious Master Suite with Gas Fireplace & Deck Access ✓ Fully Equipped Kitchen with Keurig, Dishwasher, and Gas Range ✓ Wood Burning Fireplace in Living Room ✓ Cable TV, DVD Player & High-Speed Internet ✓ Propane BBQ on Outdoor Patio ✓ Washer & Dryer Access (Garage Use for Laundry Only) ✓ Towels & linens provided
★★ INVITING LIVING SPACES ★★ Step into a warm and welcoming great room designed for spending quality time with your loved ones. The open layout seamlessly connects the living, dining, and kitchen areas, so no one is ever left out of the conversation. Cozy up around the wood-burning fireplace, challenge someone to a foosball match, or sink into the sofa for movie night. With high vaulted log ceilings and natural light pouring in through the windows, you’ll feel right at home.
✓ Vaulted log ceilings and mountain-inspired decor ✓ Comfortable sectional sofa (pulls out to queen bed) ✓ Wood-burning fireplace & large flat screen TV with cable/DVD ✓ Cozy reading nook with two leather chairs ✓ Foosball table for family fun(currently NOT availble) ✓ Dining table with seating for 6 + 4 counter stools
★★ FULLY STOCKED KITCHEN ★★ The kitchen at Moose Haven is spacious and functional, making it easy to whip up breakfast before hitting the slopes or a hearty dinner after a long day of exploring. Designed for convenience, it features a gas range, dishwasher, microwave, and Keurig coffee maker for your morning cup. The adjacent patio makes grilling outdoors just as easy with a propane BBQ ready for your favorite meals.
✓ Gas range oven & microwave ✓ Dishwasher for easy cleanup ✓ Keurig coffee maker ✓ Ample counter space and cookware ✓ Access to patio with propane BBQ
★★ COMFORTABLE BEDROOMS ★★ After a day filled with adventure, retreat to one of three cozy bedrooms designed to help you rest and recharge. The spacious master suite features a king log bed, its own gas fireplace, a private bathroom, and direct access to the back deck. Each room offers its own unique charm—from fun themed décor to rustic furniture—ensuring everyone has a special space to call their own.
Master Suite: ✓ King log bed, gas fireplace, flat screen TV ✓ Direct deck access for peaceful mornings ✓ Ensuite bathroom with shower, tub, and vanity ✓ Board games for cozy nights in
Moose Room: ✓ Full bed with fun moose-themed decor
Twig Room: ✓ Custom queen log bed with rustic charm
★★Whether you're planning a family snow trip, a cozy couple’s weekend, or a mountain adventure with friends, Moose Haven delivers the charm, comfort, and convenience you’re looking for. Book your stay today and discover why guests return year after year to this beloved Big Bear retreat! Make Moose Haven Your Next Mountain Getaway, call and book today.★★
2024-2265
, Board Games & Cozy Reading Nook ✓ Spacious Master Suite with Gas Fireplace & Deck Access ✓ Fully Equipped Kitchen with Keurig, Dishwasher, and Gas Range ✓ Wood Burning Fireplace in Living Room ✓ Cable TV, DVD Player & High-Speed Internet ✓ Propane BBQ on Outdoor Patio ✓ Washer & Dryer Access (Garage Use for Laundry Only) ✓ Towels & Linens Provided
★★ INVITING LIVING SPACES ★★ Step into a warm and welcoming great room designed for spending quality time with your loved ones. The open layout seamlessly connects the living, dining, and kitchen areas, so no one is ever left out of the conversation. Cozy up around the wood-burning fireplace, challenge someone to a foosball match, or sink into the sofa for movie night. With high vaulted log ceilings and natural light pouring in through the windows, you’ll feel right at home.
✓ Vaulted log ceilings and mountain-inspired decor ✓ Comfortable sectional sofa (pulls out to queen bed) ✓ Wood-burning fireplace & large flat screen TV with cable/DVD ✓ Cozy reading nook with two leather chairs ✓ Foosball table for family fun(currently NOT availble) ✓ Dining table with seating for 6 + 4 counter stools
★★ FULLY STOCKED KITCHEN ★★ The kitchen at Moose Haven is spacious and functional, making it easy to whip up breakfast before hitting the slopes or a hearty dinner after a long day of exploring. Designed for convenience, it features a gas range, dishwasher, microwave, and Keurig coffee maker for your morning cup. The adjacent patio makes grilling outdoors just as easy with a propane BBQ ready for your favorite meals.
✓ Gas range oven & microwave ✓ Dishwasher for easy cleanup ✓ Keurig coffee maker ✓ Ample counter space and cookware ✓ Access to patio with propane BBQ
★★ COMFORTABLE BEDROOMS ★★ After a day filled with adventure, retreat to one of three cozy bedrooms designed to help you rest and recharge. The spacious master suite features a king log bed, its own gas fireplace, a private bathroom, and direct access to the back deck. Each room offers its own unique charm—from fun themed décor to rustic furniture—ensuring everyone has a special space to call their own.
Master Suite: ✓ King log bed, gas fireplace, flat screen TV ✓ Direct deck access for peaceful mornings ✓ Ensuite bathroom with shower, tub, and vanity ✓ Board games for cozy nights in
Moose Room: ✓ Full bed with fun moose-themed decor
Twig Room: ✓ Custom queen log bed with rustic charm
★★Whether you're planning a family snow trip, a cozy couple’s weekend, or a mountain adventure with friends, Moose Haven delivers the charm, comfort, and convenience you’re looking for. Book your stay today and discover why guests return year after year to this beloved Big Bear retreat! Make Moose Haven Your Next Mountain Getaway, call and book today.★★
2025-2162
View this post on Instagram
A post shared by Allison Rafie✨ SoCal Family Travel Tips (@magicfamilyadventures)
||Permit Number #2025-2162||
Adicione as datas e descubra os preços
Propriedades semelhantes
Big Bear Lake Retreat w/ Game Room: 1 Mi to Slopes
Moonridge
Big Bear Lake Retreat w/ Game Room: 1 Mi to Slopes
Little Doe Lodge By Destination Big Bear: Cozy Log Cabin - Awesome Location in Peaceful Summit/Village Neighborhood - Pet Friendly- FOOSBALL TABLE - HOT TUB - Wood Burning Fireplace - True Mountain Cabin Ambiance!
Big Bear Lake
Little Doe Lodge By Destination Big Bear: Cozy Log Cabin - Awesome Location in Peaceful Summit/Village Neighborhood - Pet Friendly- FOOSBALL TABLE - HOT TUB - Wood Burning Fireplace - True Mountain Cabin Ambiance!
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e trava de segurança.
Informações a área
Big Bear Lake
Com ótima localização em Big Bear Lake, esta cabana fica nas montanhas. Snow Summit e Big Bear Mountain Resort são atrações para quem gosta de atividades divertidas, mas a região ainda conta com Bowling Barn e Big Bear Solar Observatory. Aproveite a prática de esqui cross-country e a prática de snowboard nessa região nevada, além de atividades como passeios de trenó e passeios de moto de neve.
Big Bear Mountain Resort - 2 min de carro - 1.5 km
Snow Summit - 3 min de carro - 1.9 km
Opções nos arredores
Aeroporto de San Bernardino (SBD) - 70 min de carro
Restaurantes
McDonald's - 10 min de caminhada
Carl's Jr. - 14 min de caminhada
Oakside - 4 min de carro
Tropicali - 3 min de carro
Grizzly Manor Cafe - 12 min de caminhada
Perguntas frequentes
Moose Haven by Destination Big Bear : Close to Snow Summit & the Village! Wood Burning & Gas Fireplace! WiFi! Foosball! Gas BBQ! é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa ficar em Moose Haven by Destination Big Bear : Close to Snow Summit & the Village! Wood Burning & Gas Fireplace! WiFi! Foosball! Gas BBQ!?
A partir de 27 de mai. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Moose Haven by Destination Big Bear : Close to Snow Summit & the Village! Wood Burning & Gas Fireplace! WiFi! Foosball! Gas BBQ! em 8 de jun. de 2026 começam a partir de R$ 659, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Qual é o horário de check-in em Moose Haven by Destination Big Bear : Close to Snow Summit & the Village! Wood Burning & Gas Fireplace! WiFi! Foosball! Gas BBQ!?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Moose Haven by Destination Big Bear : Close to Snow Summit & the Village! Wood Burning & Gas Fireplace! WiFi! Foosball! Gas BBQ!?
Horário de check-out: 10h.
Onde fica Moose Haven by Destination Big Bear : Close to Snow Summit & the Village! Wood Burning & Gas Fireplace! WiFi! Foosball! Gas BBQ!?
Nas montanhas, esta cabana fica a 2 km de Meadow Park, The Village e Snow Summit. Eagle Point e Big Bear Lake também ficam a 2 km.
Avaliações
9,2
Maravilhosa
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Wonderful time staying at this cabin! Very family friendly and clean, and a great location. Would definitely stay here again!
Karina C.
Hospedou-se por 2 diárias em ago. de 2025
Verificada
10/10 - Excelente
Jenny F.
24 de out. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
A great stay
We had a wonderful time. Everything was well cared for and it was a relaxing cozy stay.
Jenny F.
Hospedou-se por 5 diárias em dez. de 2022
Verificada
10/10 - Excelente
Eric L.
4 de mar. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Cozy cabin
Nice cabin in a great location.
Eric L.
Hospedou-se por 3 diárias em fev. de 2023
Verificada
10/10 - Excelente
Chelsea C.
23 de nov. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The house was clean and cozy. The living room fireplace is more for aesthetic purposes than for heat, and the heater was perfect for dumping heat in the bedrooms at night. Would stay again.It would have been nice to unlaod & load the car in the garage given it was either raining or snowing, but the garage was locked.
Chelsea C.
Hospedou-se por 3 diárias em nov. de 2025
Verificada
10/10 - Excelente
Dustin U.
29 de ago. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great house!!!
This house was very clean, cozy and spacious. Excellent location and close to everything!
Dustin U.
Hospedou-se por 2 diárias em ago. de 2021
Resposta de VrboOwner em 24 de mai. de 2022
Hello Dustin, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Haven was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear
Verificada
10/10 - Excelente
Adam N.
18 de ago. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great Themed Cabin
We stayed at this property in the summer as a weekend away. It was a great location and had a fun classic cabin theme. The house had everything we needed and had plenty of space to hang out.
Adam N.
Hospedou-se por 3 diárias em jul. de 2020
Resposta de VrboOwner em 25 de ago. de 2020
Hello Adam, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Haven was all you expected in a home and that you and your group got to enjoy their stay. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation. We hope that some friendly yet competitive competition was going on while playing pool in the game room. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets. Come back again, Destination Big Bear
Verificada
10/10 - Excelente
Elizabeth E.
17 de dez. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Weekend trip
Loved the property and stay. Other than no wifi, no complaints.
Elizabeth E.
Hospedou-se por 2 diárias em dez. de 2023
Verificada
10/10 - Excelente
Christopher S.
16 de abr. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect Family Stay
The house was clean and organized and the check in process was a breeze. There is plenty of room for family to hang out together. The backyard and deck is big enough for a little snow play and relaxing - perfect for our 2 year old. There are plenty of board games and books for kids of all ages, which was a huge plus too. Overall it was a great stay, I would definitely recommend it.
Christopher S.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de VrboOwner em 5 de mai. de 2023
Great to hear that you had a wonderful stay! We take pride in providing a clean and organized home for our guests, and we're glad that the check-in process was easy for you. We're also happy to hear that the backyard and deck were a perfect spot for your 2-year-old to play and relax. It's wonderful to know that the board games and books were a hit as well. Thank you for recommending us, and we hope to have the pleasure of hosting you again soon!
Verificada
8/10 - Boa
david m.
6 de out. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Small details kept this from being an excellent stay. First, the entry to the driveway was not very compatible with my car - couldn’t enter through the lower driveway and drug the bottom of my car entering the upper driveway. Had to use a makeshift ramp to get in and out. House was very nice & comfortable. Kitchen could use an update on some of the pans as the non-stick surface is very scratched and made them unusable. Maintenance was very attentive for the small needs we had for them. Overall, a very nice place to stay!
david m.
Hospedou-se por 4 diárias em out. de 2025
Verificada
6/10 - Razoável
Robin T.
11 de mar. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Nice but no spa
The cabin is cozy and comfortable. There is a a hill outside the back that is perfect for sledding. The big disappointment was that the spa didn’t work and there was no compensation for the inconvenience and it was not fixed the entire time we were there. The rental company responded to our complaint but basically said it was the spa vendors fault and as long as they responded to our texts they were doing there job. They knew when we checked in it was not working so I feel like something should have been done. Also, We went with 4 small kids and the place was not really big enough.
Robin T.
Hospedou-se por 3 diárias em fev. de 2021
Resposta de VrboOwner em 13 de mar. de 2021
Hello Robin, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. Location is such an important factor in booking a property, glad you booked one in a perfect spot. After having a full day of activities its nice to able to relax in a home that is cozy and quiet. We apologize that the spa was not working the stay. This is an amenity that we can not always guarantee working with the amount of traffic it receives from renters before yourself. We appreciate you reporting this to us during your stay so that we could get a vendor out to address the issue, As we are the management company for the house this is something that we can and will address once notified to us as you did. This is something that we prioritize, we have a full maintenance staff who will go to the property and fix the issue, Thank you for letting us know this would help us to provide better services to future guests. with Regards, Destination Big Bear
Verificada
10/10 - Excelente
Miguel Angel
10 de fev. de 2026
Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
Excelente experiencia, la cabaña es muy linda perfecta para el ambiente familiar. 10/10
Miguel Angel
Hospedou-se por 3 diárias em jan. de 2026
Verificada
6/10 - Razoável
Ahmed Ali A.
22 de dez. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
La cabaña está muy bonita y bien ubicada. El único problema es que solo 3 personas se podían bañar con agua caliente y después teníamos que esperar más de 3 horas para que otra persona pudiera bañarse con agua caliente. Tuvimos que llamar 2 días seguidos para que fueran a revisar eso; pero el problema regresó.
Ahmed Ali A.
Hospedou-se por 2 diárias em dez. de 2025
Verificada
10/10 - Excelente
Ava G.
31 de dez. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing Cabin
From check in to check out contact with management of the property was exceptional. Someone came when we checked in to make sure the property was clean and if we needed anything. They poured salt to melt the snow in the driveway and left several bags of salt. The slope in the back of the cabin was perfect for my 6 and 7 year old grandsons to go inner-tubing and it was central to ski slopes, the village and grocery stores. The cabin had 3 bedrooms that accommodated my 88 year old mom to my 6 year old grandson with movies and games for all ages. Great decor and log cabin feel. The jacuzzi worked but it was too cold to go out and enjoy. Amazing cabin!!!
Ava G.
Hospedou-se por 3 diárias em dez. de 2021
Resposta de VrboOwner em 8 de fev. de 2022
Thank you for your review, Ava! I'm glad to hear that you enjoyed your stay in Big Bear. We hope to see you again soon. Regards, Destination Big Bear
Verificada
10/10 - Excelente
Araceli L.
7 de fev. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We loved this cabin !! Clean and exactly as advertised
Lovely house, super clean and spacious ! Jacuzzi was amazing. The house even had a small hill on the backyard were we used our sleds, it was perfect ! We really enjoyed our stay there, and definitely will consider a future stay again 👍
Araceli L.
Resposta de VrboOwner em 17 de fev. de 2021
Hello Araceli, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Haven was able to be enjoyed by everyone in your group. A cabin that is super clean along with enough space as per your needs is the perfect one for vacations. A Jacuzzi adds charter to the cabin wherein the backyard you can enjoy during the snowfall without leaving your place. Hope to see you very soon, Destination Big Bear :)
Verificada
6/10 - Razoável
Jose H.
1 de out. de 2020
Pontos positivos: Limpeza, check-in e localização
Pontos negativos: Comunicação
The place was clean and everything I expected, BUT
Yeah there’s a big, “but.” So on check out day I received a message from destination big bear, stating my check out time was 10 am. My reservation and confirmation stated 11am so I was not ready and clearly in a rush to get out.
I send a message back stating my confirmation stated my check out was 11 am wi th a picture of my confirmation. Nonetheless the person messaging me back Stated I should’ve read the policy before hand, but that was quite not possible since I had to book the place before knowing the change in policy. Second it’s not up to me to update the check out time from what has been confirmed already. Anyways we went back and forth for a quite some time, and found childish and unprofessional.
To the credit of destination big bear a supervisor noticed the back and forth and did apologize to me and reassured me that my check out was at 11. Although I did appreciate the reach from management without asking for them, I did ultimately leave a bad taste in my mouth tenting from them.
With that being said the place was clean, and everything worked fine except for the professionalism of the customer service staff going back and forth with me.
Jose H.
Hospedou-se por 2 diárias em set. de 2020
Resposta de VrboOwner em 13 de fev. de 2021
Hello Jose,
We are very sorry to hear about this bad experience with one of the old representatives. I did see in your reservation that you were able to also speak with another colleague who was able to offer a late check-out of 1 pm.
We really fo hope this doesn't affect your decision in the future. As stated above the representative who answered your message no longer is a member of the Destination Big Bear team.
We are at 10 am check-out at the moment, but all systems are fully updated.
Thank you,
Destination Big Bear
Verificada
10/10 - Excelente
Melissa
18 de ago. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect place
Five stars!
Melissa
Hospedou-se por 3 diárias em jul. de 2020
Resposta de VrboOwner em 19 de ago. de 2020
Hello Melissa, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Haven was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear
Verificada
10/10 - Excelente
Theodore H.
18 de jan. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great yard!
This property has a great backyard, we enjoyed sledding and playing at the property for two whole days.
Theodore H.
Hospedou-se por 3 diárias em jan. de 2020
Resposta de VrboOwner em 2 de abr. de 2020
Thank you Theodore, to give such a nice review. I'm pleased we were able to make things better and I hope we see you again soon.
Sobre o anfitrião
Anfitrião: Destination Big Bear
Idiomas:
Inglês, Espanhol
Anfitrião Premium
Essas pessoas oferecem, de maneira consistente, ótimas experiências aos viajantes.