2 Bedroom 2 Bath in Luxurious setting

Found the internet was unplugged after guest checked out. Guest did not contact us with any issues during their stay thus we did not have the opportunity resolve any matters

We have been hosting for nearly 10 years and strive to provide an excellent experience. The guest requested up to 70% refund after staying for three days over Thanksgiving and only upon checking out, leaving no opportunity to address her concerns during the stay. As a courtesy, we refunded one night’s stay due to condensation from the refrigerator, which caused a small amount of water to accumulate on the kitchen floor. The refrigerator was functional, did not require repair, and was used by the guest during her stay. We also reviewed photos from our cleaning team and found no evidence to support the claims of a dirty unit; therefore, the request to refund the cleaning fee was declined. We value feedback and remain committed to enhancing guest experiences.