Recently Updated 3 Bedroom Gem ★ 5mi Med Ctr★8mi DT Houston★King Bed★

Hello Yen, Thanks for the review and bringing this issue to our attention. We have washed the mattress cover. We are glad that y'all enjoyed your stay and look forward to hosting y'all in the future. Have a blessed day!

Hello Katrina, We appreciate your feedback. As we mentioned in the welcome message, if our cleaner missed a spot, we will have her stop by to ensure that it's sparkling clean. We've never heard from you during your stay, so we wish we could've had an opportunity to make your stay better. We routinely shampoo our carpets to ensure they are clean. Per our communication, the previous guest took our sleeping bag, and we've ordered a replacement. Thanks and have a blessed day!

Hello Jujuan, Thank you for your valuable feedback. As we spoke, we are sorry that the stay didn’t work out for you. We had a inadequate backup cleaner who didn’t perform a satisfactory job. We will definitely do a better job with cleaner selection. We have put in brand new beds and wood floors, and shampooed the carpets and couch. We will continue to provide the best accommodations to future guests. Have a blessed day!

Hello Nitra, When we communicated on the phone, we discussed that the previous guest must have left the marijuana under the coffee table and our cleaner missed that spot. We immediately offered to send the cleaners to spot clean as needed, but you said it wasn’t necessary. We only have carpets in the master bedroom, the rest of the house has wood floors. The carpets have all been vacuumed, and have been shampooed. The walls are not dirty, but they show a bit of wear from fresh paints from a year ago. We explained that to you that we paint the house annually, and that it was showing a bit of wear. We were there before you checked in, and confirmed that our cleaners did a nice job. We have replaced the throw pillows and sofa covers. We have inspected the kitchen faucet and didn’t find any smells. There may have been food residual in the sink disposal. There is no source of smell from the city water. Our back yard is not suitable for gatherings, as it is very tiny, and we mention that in the description. It is just like most town houses, they don’t have back yards. We have very new floors, beds, and we regularly replace sheets and towels. We have been hosting since 2018, and we are proud to say that we have received hundreds of 5-star reviews, and we take each review seriously. We are sorry that we were unable to earn yours, but it will help us improve. For anyone reading this review, we know that we occasionally won’t be able to provide a perfect stay, which is not uncommon in the hospitality business, as each guest is different, but we do have a very nice and clean house, just like the pictures you see, to provide a comfortable and satisfactory stay for most guests. Thank you and have a blessed day.