Genteel Home Arfe Terrace

Dear Brian, Thank you very much for your kind feedback. We are delighted that you enjoyed the apartment’s location and found it well equipped for your stay. We are also pleased that the additional kitchen items helped make your experience more comfortable and convenient. We hope to welcome you again in the future. Kind regards, Quality Department

Dear Richard, Thank you very much for your thoughtful review. We are delighted to know that you enjoyed the comfort and furnishings of the apartment, as well as the rooftop terrace during the evenings. It is also wonderful to hear that the location allowed you to make the most of Seville, both through its main landmarks and the authentic atmosphere of the surrounding restaurants and bars. We truly appreciate your kind words and hope to welcome you back on a future visit. Kind regards, Quality Department

Dear Clyde, Thank you very much for sharing your experience with us. We are delighted to know that the location allowed you to fully enjoy Seville and experience the atmosphere of the Feria, while also having the city’s main attractions, shopping and dining options within easy reach. We are pleased to know you enjoyed your stay and hope to have the pleasure of welcoming you again in the future. Best regards, Quality Department

Dear Neil, Thank you for your feedback. We’re pleased to hear that you were satisfied with the guest services provided. We hope to host you again in the future. Best regards, Genteel Home, Quality Department.

Dear William, Thank you for your lovely review! We're glad you found our communication helpful and enjoyed the central yet peaceful location. We look forward to hosting you again. Kind regards. Jose L.H. Campos Quality Department Manager

Dear John, Thank you for your kind words. We are delighted to hear that you enjoyed the apartment and its location near the main sights. We are glad you appreciated the services offered. We hope to welcome you again in the future. Best regards, Quality department.

Dear Mohammed, thank you so much for your comments. We are glad to learn you liked your stay. We hope to see you again. Aija T. Quality Department

Dear Ed, Thank you for your positive comments. We are pleased to hear that the apartment had everything you needed and met your expectations. We regret that you experienced some noise during your stay. However, it’s important to note that depending on the time of year and local festivities, occasional noise can sometimes be more noticeable. Nonetheless, we will review the soundproofing of the property to ensure it meets its goal of isolating any external noise. We are happy to know that, overall, your stay was enjoyable and proceeded smoothly. We are looking forward to see you again. Quality Department

Dear Hans, thank you very much for taking the time to leave us your review. We would like to thank you for your understanding regardng the technical prolems occured in your originally booked apartment, and we are glad to hear that you enjoyed your stay in the apartment you were upgraded in. We also really appreciate your kind words regarding our checkin-process, our team works hard to make our guests feel welcomed and comfortable during the stay. Hope to have the possibility to meet you soon again. Aija Teilane Quality Department

Dear Craig, Thank you for sharing your feedback with us, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a well-maintained property and the impact it has on our guests' experience. Your comments regarding the maintenance and management of the apartment have been carefully noted, and we have immediately escalated this matter to the relevant department for thorough review and improvement. It is our priority to address any deficiencies promptly to ensure a seamless and enjoyable stay for all our guests. We regret any inconvenience caused by the delay in addressing your concerns regarding the rooftop terrace, including the broken shade umbrella and the absence of wine glasses. Please know that we take your feedback seriously and will work diligently to prevent similar occurrences in the future. Regarding the mismatched and chipped plates, as well as the lack of towel rails in the bathroom, we apologize for any oversight on our part. Rest assured, we will conduct a thorough inventory check and address any deficiencies promptly to enhance the overall guest experience. We truly appreciate your patience and understanding during your stay, and we regret that we were unable to fully meet your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Quality Department.

Dear Phil. Thank you for taking the time to share with us your thoughts and memories of our apartment. You can not imagine how happy we are that everything about your time with us was as we are sure you were expecting it to be; after all, the main reason of our hard work, so our guests feel at home while staying with us, and Seville as their own city. It is great to know that you liked the apartment and felt confortable in it and its surroundings. Even more, to hear that we will be seeing you again someday soon! Please do, as we will be waiting to have you here one more time. Best regards, Genteel-home team

Dear Rachel, Thank you very much for choosing our apartment, and for taking the time to leave your comments. We will take them into account all your suggestions, since your comments help us to improve our service. Once again thank you very much for your time, and we look forward to welcoming you back soon. Kind Regards,Genteel Home

Bonjour Mme, Merci pour votre commentaire Il nous fait vraiment plaissir que vous avez passé un bon séjour à Seville avec nous. Nous serons ravies de vous accuellir encore, vous êtes les hôtes parfaits! À bientôt

Dear Agnes, thank you very much for your review and we look forward to welcoming you back in the nearest future. Kind regards, Genteel Home