Gorgeous new build apartment in Maida Vale London

Thanks for staying with us Allison. We’re glad you had a lovely Coronation weekend. You were great guests

Thanks Jozsef. We hope to host your stay the next time you are in London. Stay safe. All the best, Annie and the team

Thanks so much Gary. You were lovely guests to host and we welcome you back anytime

Hello Lora We enjoyed hosting your stay and would welcome you back in the future to any of our properties. We are so glad you enjoyed your stay with us. Stay safe and we hope to see you again in the future. All the very best, Annie

We were so happy to have you as guests. You were literally the perfect guests and we welcome you back any day in any of our apartments. Thank you so much for looking after our apartment and for being so lovely. We are happy that you had a lovely time in our apartment. All the very best, Annie and my team

There are quite a lot of untruths when it comes to your review Ava! Hence I feel the need to refute a level of dishonesty - which we find, not only offensive but question why you would blatantly offer an untruthful review rather than an honest one. It makes us very sad to realize that you felt our gorgeous apartment was 'just okay' as you clearly had an awful time! What a shame! Oh, and by the way, the apartment is not a 'Little Venice' apartment but a 'Maida Vale' apartment - did you think you had booked for Little Venice? That's a whole different experience from where our apartment is! First things first, there IS a hairdryer at the property, which is why it is listed as an amenity and is easily found in the top drawer right next to the bed in the bedside table in the main bedroom! Why didn't you look for it and/or, if you couldn't find it (honestly not that hard at all - simply opening the bedside drawer would have revealed it! - And we have images BEFORE your arrival which prove it was there), why didn't you message us and ask where it was before sending your untruthful review stating there was no hairdryer - when there was?! We could have disabused you of this mistruth had you merely asked! Which would have meant you'd have had a hairdryer throughout your stay :-(! Secondly, we send out very thorough communication to our guests when they book and we request that they DO check their spam/junk box which clearly you didn't do because the CLEAR check-in details were sent to you in the requisite time which would have circumvented you from standing outside the property (with your luggage in tow) and we can prove it was sent through our Property Management System which clearly highlights exactly when and to whom the emails are sent! AND furthermore, we don't send out the check-in details to our property until only a few hours prior to arrival (certainly not 8 hours - as we've had all sorts of unruly guests who have taken advantage of our good nature in the past and attempted to check-in sometimes the night before they've actually booked! - So, we have to have some sort of protection for our £850,000 central London property from unruly guests!) so that they can check in at their designated arrival time - which we did! Further to the above, we have images prior to every guest's arrival (so that we are able to refute any mistruths such as yours) of all the amenities we provide, and again in this instance, we can confirm that we DID have several more teatowels than your suggested 'one towel' (we assume that's what you mean - teatowels) in the drawer just under the wall oven for our guest's convenience. I guess you didn't have a look for other teatowels or, again message to ask us if there were any more, but rather decided to offer a bad review because they weren't just sitting out cluttering the kitchen space in an obvious place for you to see the other two teatowels! We don't actually know what you mean about there being 'about 5 paper towels' as we didn't leave out any paper towels so perhaps you could elaborate on this as it's not something we ever leave - a fabrication on your part maybe? The air-conditioner! What air-conditioner??? Your review is based on pure fiction! Not only do we not have an air-conditioner in the apartment but nor do we list it as an amenity! So, for anyone reading your review, let's hope they have the good sense to look to see whether or not we advertise an air-conditioner or not as it would certainly disabuse them of any disappointment if they simply 'expected' there to be one! But, you are correct, we do offer some fans in the apartment for the odd night when London gets hot - which isn't all that often as it's a notoriously 'cooler' city than most! So, we query why we would have 'disclosed' something to you, as our guests, upon arrival or 'possibly upon booking' for an amenity that simply didn't even exist and nor is it mentioned in our listing? Maybe in your mind, you had dreamed that there was air-conditioning in the apartment and you were disappointed with the fans - which you state as 'rattling' - which aren't even advertised as an amenity but we provide them anyway just in case our guests suffer from heat issues, but we don't have to! Air-conditioners are not a 'standard' item in the UK as it's a country that doesn't require it but we are very well equipped in this country with incredible heating systems because it can be incredibly cold here! We don't simply have 'American' amenities in the UK in every property because it's the UK! It seems you are really intent on nit-picking every detail of the apartment! The ironing board - well, it's just that, an ironing board which yes, is metal (aren't most? - well in the UK they are!) with fabric covering the metal board - really, what is your actual issue here? The blankets!? Which ones? Throughout the apartment we have several! You state they look 'balled and looked old' - I beg to differ! SOME of the 'throws' that we offer in the apartment actually have a 'bobble' effect on them but again - what is your issue here? Unfortunately, as we state we are a small bespoke business offering our own properties to our guests for a 'home away from home' stay, we do have guests who abuse our properties (which makes us very sad). And, as a result, we can't always steam clean our upholstery when guests do all sorts of things to them (from allowing their children to draw on them, paint on them, spill all sorts of sticky liquids on them etc - it's quite a nightmare actually) and, when we have to prepare our properties for our next guests prior to their arrival we do our very best to get rid of the most offensive stains and marks our unruly guests leave and then, every couple of months we have to shut the property down so we can steam clean the items which really need it. But perhaps you could give us some advice on how you would manage that when actually, our property is really popular with people who really want to stay there and enjoy it and who give us positive feedback for all the good things about it rather than focusing on mistruths and a guest's lack of being able to find items that are actually in the apartment? We welcome positive and constructive feedback but we have to draw a line when our guests seem more intent on being disparaging over things that are rather more fabricated than based on truth. I think it's best you find a different apartment for your next stay in London as clearly ours was very disappointing for you. We do our very best (especially since the disabling reality that COVID thrust upon us in order to attempt to keep our business going) to maintain our properties to a very high level and we think that your review is not a fair one but think that perhaps you might want to pay a little more for your accommodation in the future to achieve the level that you expect for your next stay. We wish you well on your next visit to our incredible city and we remain saddened that you didn't enjoy staying with us. Annie and the team