Outpost: Teewinot C4

Hi Wes, We are so sorry to hear that you weren't able to use the deck during your stay! We did confirm with our maintenance manager that he sent a team member to clean the deck, but clearly they did not get it up to standards. We are so sorry for the inconvenience! We hope to host you for a seamless stay if you ever return to the area. Sincerely, The Outpost Crew

Hi Greg, Thank you for taking the time to share your feedback. We’re truly sorry that your stay did not meet expectations. We sincerely apologize for the confusion regarding the fireplace. The fireplace had been repaired prior to your arrival; however, our internal notes were not updated in time, and incorrect information was shared with you. We understand how disappointing this was—particularly as it was something your group was looking forward to—and we regret that this miscommunication negatively affected your experience. We also apologize for the WiFi outage during your stay. After learning of the issue, we scheduled a technician appointment following your departure, and service has since been restored. We would have been happy to work to resolve this during your visit; however, due to the one-night nature of the reservation, it was not possible to coordinate repairs within that short timeframe. Regarding check-in, our team responded immediately to your messages and worked to resolve the issue as quickly as possible. That said, we sincerely apologize that the incorrect access code was provided initially and for the frustration this caused after your travels. We have since reviewed our internal processes and communication to help ensure this does not happen to future guests. We appreciate your feedback, as it helps us improve both our communication and overall guest experience. We’re sorry that this stay fell short and hope to have the opportunity to provide a much better experience should you choose to visit Jackson again. All the best, The Outpost Team