We arrived after-hours and our cabin key didnāt work, we were locked out in 8 degree weather, Owner admitted to sleeping with earplugs in so they didnāt hear the emergency line ring despite multiple calls/messages, never received a call the next morning, they immediately recognized that it was the wrong key, Owner later refused to speak to me about incident/ obviously didnāt care, only partially refunded the night.
Will NEVER stay at another property managed by them. They are terrible people who just donāt care.