Super large Art Museum Home in Downtown Scottsdale

sorry did not let you do a late checkout because it's the New Year holiday.

thank you very much.

thank you very much.

Ordered 20 pairs of ear plugs online and will place in the house. Just met my cleaners and they said at least one window (dual panel) was open. Close the windows would help.

thank you very much.

thank you very much.

thank you for your stay. yes, it's 0.3 miles from Pima Rd based on GPS, and you used one or two pairs of earplugs. We restock all 5 pairs for each turnaround.

bought 500 pairs Ultra Soft Foam Earplugs from amazon & walmart

thank you very much.

thank you for your comments. We did put 2 rolls of toilet paper in each bathroom, so totally 10 rolls, should be more than enough; for the paper towel, one in kitchen, but most people do not cook, so should be enough. I did see you used all space in the trash/recycle bins, plus two big bags. In the future, please tell us how many people you really have, and your plan to use the kitchen, so we can put more supplies. thank you for your other comments.

Thank you for your 5-star review. For one bathroom does not have a lock: 1st, that house has 4.5 bathrooms, 2nd, the locksmith was called due to one previous group locked that door, and closed that door when going out of that bathroom. We can treat that bathroom as a "public" bathroom among the 5 bathrooms. Thank you for understanding.

Sorry about the towels. There is another one in the bed, also plenty of them in the downstairs and upstairs cabinets. Maybe our welcome letter is too long, but we do have more. Thank you for your business.

When we were communicating, you said you "had a wonderful time", "had a terrific time", and "had a great week", not sure what you need in the kitchen. We put salt, sugar, coffee, cream, cooking oil, olive oil, pepper, paper towels, hand towels, and more in the kitchen, we really don't know what you need. Or you need party supplies? For outside, that week you stayed was the city bulk trash week, and our neighbor put trash outside for several days, sorry for the inconvenience. You asked to check out at 2:30 pm, then 1:00 pm (after we rejected 2:30 pm check out), we know you have a lot of local relatives and friends, our cleaners took 5~6 hours to clean after you checked out, and we asked you to check out at 11:00 am (the default is 10:00 am). Is this the reason you gave us 3 star review? We'll write you a private message and ask you what kitchen supplies you need, so we can improve. Thank you.

The pool is back to normal now, and the option we gave was at a resort/hotel in Scottsdale/Paradise Valley (5.7 miles away). There you can have free tennis courts, free heated pool, free boating/kayaking, etc. The management team paid you extra $ for the gas, but sure, time is more valuable. We do apologize, and this is really out of our control.

Thank you very much for the comments. The light bulbs above the spa area in the master bath have been replaced.

thank you very much for the review. For the old furniture, we'll throw away when it's our turn for the city's bulk trash day. For the noise, we put earplugs (in plastic bags), but it seemed you only used 2 out of 10 we put there. Thank you very much again.

thank you very much.

you stayed there for a long time, and you reported the drain and shower head issues one day before you checked out. We replaced the shower head within 2 hours after you reported it, and we hired a same-day plumbing service for the drain issue. Rest issues, you’ve never reported, and based on other reviews, we don’t think it’s a true statement. We did not honor your other requests, glad you gave us 2-star, not 1-star.