I would like to give a huge shout out to your property manager. She was on the ball and went overboard to be helpful. When we arrived the house was not clean. There were areas that were missed. For example the dining room table had not been wiped down and still had crumbs and spills on placemats from the previous visitors. The dishwasher had not drained and had standing water in the bottom. She explained that there was a new cleaning crew and that they came in after a party.
On the first night when we went to get beds turned down there were no extra sheet sets or blankets. We found only one pillow in the areas where the manual said we would find them. We managed by using the travel blankets we travel with. In addition, the beds did not have a comforter, only the sheet and a blanket. In the morning the property manager came and she got us the extra sheet sets we needed and blankets and towels. While she was there we asked her how to use two of the TVs in the downstairs bedroom and the main floor bedroom, as there were no remotes. She explained that there had been a party at the house and the remotes must have disappeared at that time. She also took the time to look at the upstairs bed that was tilted down at the head of the bed. She could not figure out how to fix it but offered to make the bed with the pillows at the other end so that my sister and brother in law were not sleeping with their heads tilted on a downward slope.
In addition, we really wanted to be able to use the outside space but it seems that there is a wasp nest either in the siding or under the stairs. One of our family members has a severe allergy so we were not able to use that area as we intended. Also, the entire underside of the grill was missing which made cooking a challenge.
Overall, we were disappointed with the house. We had picked this house because of the space and amenities. The updated TVs, which could not be used in two rooms. The outside area, which was limited due to wasp nest, The paddle boat for the kids, which was unkempt and missing the rudder. The sleeping space, one bed broke and on the first night not having any sheets and blankets. Which is truly frustrating since we were charged for an additional person. The house truly needs a good cleaning and many things need to be fixed. The kitchen cupboards have not been kept tidy at all which made it difficult to locate items. If you are looking for high end I would recommend you keep looking.