Santo Domingo Apartment with Rooftop Pool with Ocean & City Views

All of our reviews are 5 stars except for this review from Alexander. In our documented opinion, he stated fabrications. He checked out early & relocated to Punta Cana. Let's start with the location. First, he stated he thought our apartment was in a tourist area. We're in the city center. A map is on each listing. The map does not show this apartment is in a tourist area. We are down the street from Blue Mall. Blue Mall has high-end luxury brands like Luis Vuitton & Rolex. Typically, luxury brands aren't in bad neighborhoods. The Walkable score for this apartment is 93 out of 100. The Walkable score for the street behind this apartment is 96 out of 100. So this means that a car isn't needed for dining, drinking, groceries, shopping, errands, parks, schools, culture, & entertainment. We've been fortunate to host celebrities in fashion, entertainment, sports, & politicians. These types are known to pick good neighborhoods. Regarding no one speaking English, this is a first-world ideology where the tourist expectation is everyone should speak English just because they speak English. English is not the country's primary language. The national language of the Dominican Republic is Spanish. When people book with us, the very first message we send is asking them whether or not they speak Spanish. If they don't speak Spanish, we offer to assist them. His rudeness complaint: Before leaving early, he stated he was robbed at night by knifepoint while standing on a street corner away from the building. He didn't file a police report. We attempted several times offering assistance. He refused. We went above & beyond assisting him. We told him our family are police & they will help quickly. He refused. Further investigation on our end (via the lock reports) documents he did not leave the apartment after 5:54 PM. It's daylight at this time. We spoke with building security. They looked at camera footage & didn't find Alexander leaving at night. Note. He still had his phone after this "robbery" occurred. We asked him for clarification on the dates, he became combative & defensive.The allegation of robbery is severe. This is a good neighborhood. We wanted to get to the bottom of it. Then Alexander threatened to leave us a bad review & then stopped responding. We believe he didn't mention this because it's fictitious. Future guests: look at our reviews on all of our properties & make your decision. Hosts: we would never host Alexander again nor recommend.

Thank you for taking the time to leave us such a wonderful review. We're happy that you enjoyed your stay and hope to host you and your family again.

Thank you again for leaving us such a wonderful review. Thank you also for sharing such a fantastic moment with us. We look forward to hosting you and your family again.

Thanks Charles for such an expressive review. We enjoyed hosting you and hope to host you again.

Thanks for your wonderful review. We're very happy that you enjoyed your stay. We look forward to hosting you again soon.

Hello. Hello. It was a pleasure to host another celebrity in our apartment. Thank you again for choosing us. We look forward to hosting you again soon.

Thanks again for staying with us and returning to stay with us. We are very excited to be able to host you again.

Thanks for leaving us a wonderful review. We're very happy you enjoyed your stay!

Thanks for taking the time to leave us a wonderful review. We're super happy you enjoyed your stay. We hope to host you again.

Thank you for this beautiful review. It melts our hearts that you took the time to write and make it so detailed. Thank you so much. We are so glad you chose us and look forward to hosting you again.