Canal-front, walk to the beach/boardwalk

We're so happy you enjoyed your stay! The AC unit on the first floor is brand new and the noise is a function of having wall units. We do have the units cleaned at the start of each summer but happy to have them serviced mid summer if issues are noted. We have always appreciated the white noise aspect as well for sleeping so we're glad that you had a similar experience. Thank you for the suggestions on the linen package - we're glad you were able to make do with the washing machine but we'll look into providing extra in the future. Thank you for the thoughtful review and suggestions! Mandy and Dave

Hi Gema - I am sorry to hear that the filters needed to be cleaned. We clean them every year at the start of the summer and that initial cleaning typically keeps the units in good working order for the entirety of the summer. We did not hear about this issue during your stay and other renters had not mentioned any concerns. If you had you raised it to us we would have happily had the units cleaned for you. Thank you for choosing our property. Mandy

Thank you for your review! We're so glad you had a wonderful time!

Hi Ryan - Thank you so much for your thoughtful review! We're glad to hear you enjoyed the location, parking convenience, and family-friendly features like crabbing off the back deck. It’s great to know the appliances and amenities met your needs, and we’re happy the beach chairs and grill were appreciated even if not used. We’re sorry to hear your experience with the cleanliness wasn’t ideal upon arrival. We’ve shared this feedback with our cleaning team to ensure standards are consistently met for all guests. We also appreciate your note about the neighborhood dynamic—while most neighbors are welcoming, we understand that experiences can vary. Thanks again for your honest feedback—it helps us improve and continue creating great stays for our guests! Mandy

We're sorry that you experienced issues during your stay and wish you had reached out to us so that we could have attempted to address your concerns. We used the property personally ourselves the week after and while the inside cover to the from door was off, the entry and lock system worked properly and this was a minor cosmetic item. We also did not notice any moldy smells or malfunctioning of the AC units. We have them thoroughly cleaned at the beginning of each summer and are happy to have any issues with the AC units addressed mid-summer if they are brought to our attention. I think it is important to note that the first floor unit broke the week prior to your stay and we had that unit replaced immediately for the prior renters. As a result, the main level unit was brand new and would not have required cleaning. Additionally, had you reached out, I could have directed you to the location of the spare comforter that we keep in one of the closets so that you could have avoided purchasing a new one. As it was, when we stayed the following week, I did not notice any stains on any of the comforters. Finally, we have since purchased a new dining set for the deck. However, since we were aware that the chairs were beginning to fray, we had a full set of replacement chairs stacked on the deck and available for use while we searched for a suitable replacement set for the deck. We work hard to ensure the satisfaction of each of our guests and we are not always made aware of damages, stains or wear and tear that occur during the rental season. Had the issues noted in your review been brought to our attention during your stay rather than after the fact as a part of your review, we would have been happy to address them for you.

We're sorry that the complaint that was raised negatively impacted your stay. The other condo owners noticed an excessive number of guests at the pool and raised it to our attention. We have an obligation to address any complaints that are raised to us regarding renters using our property. In this case, the issue may have been related to renters in another unit and while it's unfortunate that the wrong renters may have been identified as the cause of the issue, it is in the best interest for both us, as owners, and you, as renters, that the established rules regarding maximum number of guests is followed. When an excessive number of guests are at the pool or in the units, it impacts the ability for other owners and other renters to enjoy their vacation. When we reached out to you following the complaint, we alerted you to what we heard from neighbors and you indicated that you were not in violation of the rules on the number of guests. There was no further action taken. This was the only week during the summer that we received a complaint from the HOA regarding renters and in raising this to our attention the only goal was to ensure the proper use and enjoyment of property facilities by both tourists and residents alike.

Hi Klarissa, We are very sorry to hear that you were unhappy with your stay and that the cleaning was unsatisfactory. I have addressed the issues you raised point by point below to provide a fair and balanced view regarding your feedback and to indicate the actions we plan to take to avoid similar issues in the future. With respect to the cleaning, we agree that the items you noted are unacceptable and, as you indicated in your review, we immediately offered to send the cleaners back to the unit to remediate the issues but this offer was declined. The response to this offer was "Ohh no all is good! Don't worry about any of it! I just wanted to make you aware. 😊". Given this response, my impression was that the cleaning issues, while frustrating, were not significant. We also want to note that we worked with the cleaners to accommodate your request for early check-in (four hours earlier than standard) at no extra charge, therefore the timeframe for turnover was greatly reduced. Additionally, there are issues noted in the review that were not brought to our attention. We have communicated all of the feedback provided to the cleaning company to address going forward. We understand that a clean property is of utmost importance to guests and is a priority for us in selecting a cleaning company. While we have had a couple of complaints over the past few years regarding cleanness of isolated areas of house, we have generally received positive feedback on the cleanliness of the property and based on our relationship with the owner of the company, we know that she takes pride in her business and will do everything possible to remediate any issues noted if given the opportunity. Additionally, given the early check-in time, we would have been able to work with the cleaners to return at a time that was convenient for you such that you were not waiting on them. However, this was not communicated to us as a concern at the time we offered to have the cleaners return. As to some of the cosmetic issues, including the dry wall damage and the blinds, there are times when there is minor damage from guests that we may not be aware of or are not significant enough to interrupt a guest's stay in order to make repairs, but we will work to address these issues off-season. For example, we already have a replacement blind purchased but the worn blind you mentioned is in the common area stairwell and had only a small tear at the start of the rental season, but it seems that repeated use over the summer resulted in additional damage and we will replace before next season. This was also not communicated to us as a concern or inconvenience otherwise we could have easily had it replaced it for you. With respect the trailer rule, this would have been an issue for you regardless of where you stayed as this is an Ocean City rule and is not specific to our property as the majority of properties in OC have trailer restrictions for their parking lots during the summer. We did notify you of this restriction a week prior to your stay and even researched alternative parking options on your behalf once we learned that you intended to bring a trailer. We have added a note to our listing to ensure that future guests have notice of this restriction prior to booking. We apologize for the stress caused by the front door code failure. We have found that key code entry is preferred by guests as it is easier and more convenient than having a physical key. Unfortunately, such technology can fail, but we have multiple backup options in place to ensure that no guest will have to wait an inordinate amount of time to re-enter the property should an issue arise. As you noted, I did not answer your call, however I had mentioned to you prior to your check in time that I was out of town and that my husband should be your primary contact should any issues arise. Regardless, I did respond within 12 minutes and by that time you had already communicated with my husband who was able to provide you with a new code and you were back in the unit. In your review you noted that there was a party in the parking lot. You did not raise this concern to us during your stay. Based on our experience, it is likely that you are referring to owners of neighboring units who enjoy sitting on beach chairs in front of their units while watching their kids and grandkids ride bikes and play. The community is a family friendly, neighborly environment and is not a party community. If there was more disruptive behavior observed, you could have communicated your concerns to us and we would have worked with our HOA management or the owners themselves to resolve this issue. With respect to the bathroom size, the bathrooms are as shown in the pictures and there is nothing we can do to address the size. We have had many friends and family visiting who are tall and have not had an issue. Finally, with respect to the crawl space under our house, this is a separate area accessible underneath the back deck through an access panel covering the entrance. Our listing does not include pictures of this space nor do we advertise the use of any of the equipment that we store in that area. Therefore, we do not think it is reasonable to find fault with our property for declining your request to use the personal belongings that we store in that area while our unit is being rented. We will be looking into options for locking the access panel to this area in the future as we have not previously had renters attempt to access that space and are not comfortable that you did so. Again, we are sorry that you had poor experience at our property. Given our communications over text and phone, you did not give any indication that you had this level of dissatisfaction with your stay. We would have been more than happy to work with you to try to resolve the issues to better satisfaction had the concerns been raised to us. As owners of a rental property we rely on fair and honest reviews of our property to attract future renters. If we are not given an opportunity to address issues that you encounter or if you do not communicate those issues to us, we are unable to ensure that you have the best stay possible. Furthermore, many of the comments you left are beyond our control (i.e., trailer restrictions and bathroom size), were not communicated to us (i.e., certain cosmetic damage and the party in the parking lot), were issues that you did not allow us to remediate or did not emphasize the significance (i.e., cleaning) or were inconsistent with the advertised amenities (i.e., expected use of owner's personal belongings which are separately stored and are not listed as property amenities). As noted, we will work to address those areas of your review that we can control to ensure that future guests have a better experience, however, we do wish that you would have better communicated your concerns directly to us and allowed us an opportunity to remediate the issues at the beginning of your stay rather than leaving a negative review after the fact. Thank you for choosing our property for your stay. Mandy and Dave

Hi Lisa, Thank you for your review and feedback. We are sorry that the cleanliness of the property was not to your satisfaction and will take the appropriate steps to remediate for future guests. With respect to the mold referenced in your review, we are not aware of any mold issues on the property and this issue has not been raised by any other guests nor have we encountered any mold issues in our own personal use of the property (we were there again over Labor Day weekend). Based on your email correspondence with us, the issue you raised a day after you checked in seemed to center on mildew build-up on the wall air conditioning units and you did not indicate any other specific instances of mold. As noted in our response to your inquiry, mildew can accumulate in wall/window AC units, especially if doors and windows are left open while they run. We had cleaned all of the AC units in late June but will ensure that the cleanings occur more frequently in the future so that other renters do not have a similar issue. As noted in our response to your email, we would have been happy to send someone to take care of cleaning the AC units, however, this offer was declined as you had already cleaned them to your satisfaction. With respect to the proper cleaning of the property, we were not made aware of these issues until mid-way through your trip and offered to have the cleaning service come back out to address the specific concerns but did not receive a response. We strive to ensure the satisfaction of all our guests, particularly with respect to the cleanliness of the property. We have an excellent relationship with our cleaning provider who would have been happy to correct any issues noted in the cleaning. Although we did not receive a response regarding our offer to have the unit cleaned again, we did convey the specific concerns that you raised to our cleaning provider to ensure that these areas (specifically, dust on the night stands and bed boards) are focused on in future cleanings. Again, we are sorry that you had these issues during your stay and wish that we had been given the opportunity to address these issues as soon as you checked in. Thank you for choosing our property for your vacation. Mandy and Dave