4/10 The house itself was in a wonderful location and had a great layout for a large group. Unfortunately, the house difficulties and our experience with the woman we spoke with at Tybee Vacation Rentals were extremely disappointing and the main reason for this review. We had multiple issues with hot water, showers not working, wasp nests, the fridge cutting on and off, bathroom outlets not working, and delayed responses during business hours. If she had simply been kind, understanding, or even said, “We apologize for the inconveniences,” I would never be leaving this review.The first night, an upstairs shower was completely clogged, forcing us to shower in standing water, and the master shower would not turn on and required maintenance.When we reached someone the next day, she was incredibly condescending and rude. She spoke to us as though we simply could not figure it out. Even the maintenance man had difficulty getting it to work. When I mentioned the clogged shower, she asked, “Have you tried plunging the shower?” When I asked for explanation, she rudely replied, “It’s just a yes or no question.”There were also approximately 20–30 wasp nests around the roof, creating a concern when at the pool. When I mentioned this, there was no apology or acknowledgment, she replied “the wasps are protected & can’t just be killed.”Problems happen, but how they are handled matters. The property issues &lack of empathy and professionalism made this experience extremely disappointing.