Cozy stay near Guelph's best

Thank you for your feedback, Tira. I’m very sorry to hear that your experience didn’t meet your expectations. I’d like to clarify a few points for future guests. The listing has always clearly stated that the bathroom is dedicated to guests, although it is not ensuite. At no point is it shared with the hosts or other guests during your stay. I’m sorry if that detail caused confusion. Regarding noise, we do our best to provide a quiet and relaxing environment, but we also live in a residential home. While children were present during your stay, we don’t list the presence of family members as our space is not shared in common areas and is in a separate part of the house. As for the curtains, they are heavy blackout-style curtains, chosen specifically to block light effectively. We understand sleep needs vary by guest, and we’ll continue to explore ways to improve the sleeping environment. Cleanliness is very important to us, and the bathroom was cleaned thoroughly before your arrival. It’s unfortunate that you didn’t use it but still felt uncomfortable. We’re always open to constructive feedback and continuously aim to improve. Thank you again for your comments, and I wish you the best in your future travels.

Hey John, thanks for your review. I see you only gave of 4 stars; what could we have done differently to earn a 5? We thought we delivered on our promise enough to earn a 5