Cowgirl Dreams - Walk to Broadway, Pool, Gym

Hi Jess! Thank you for your detailed feedback and for highlighting both the positives and areas where we fell short. I’m very sorry to hear that the cleanliness of the property did not meet your expectations! This is certainly not the standard we aim to provide. Your comments regarding the bathroom, kitchen items, and shower condition have been shared with our cleaning team, and we are addressing these issues immediately to ensure they are not repeated. I also appreciate you pointing out the issue with the makeup table lights, we will ensure they are charged for future guests. I’m glad to hear you enjoyed the location, secure parking, and found the beds comfortable, and that you had a positive experience with our responsiveness. Your feedback is extremely valuable in helping us improve, and we truly appreciate you taking the time to share it. We hope to have the opportunity to host you again so you can see the improvements we've made.

Thank you so much for your honest feedback, we truly appreciate you taking the time to share your experience. We're so glad you enjoyed the decor and the location, but we’re deeply sorry to hear that the cleanliness did not meet your expectations. That is not the standard we strive to uphold for our guests. Please know that we took your comments very seriously. Since your stay, we have implemented several changes to address each of the issues you mentioned. Our cleaning team has undergone retraining to ensure that all areas, including hidden spots like under beds and inside appliances, are thoroughly checked and cleaned. We've also replaced any questionable bedding and added an extra layer of inspection for all linens moving forward. The mold in the bathrooms and shower liners has been fully treated, and maintenance has addressed the condition of the toilet bowls. We've also worked with the building management to report and follow up on the trash disposal area and elevator cleanliness — both of which are very important to us and future guests. We're truly sorry these issues affected your stay, and we thank you for bringing them to our attention. Your experience has helped us make meaningful improvements, and we hope you'll consider giving us another chance in the future to provide the high standard of comfort and cleanliness we aim for.