An Entertainers Oasis *1 NIGHT FREE* Pool Table, Basketball Ring

Thank you Ben, we are pleased to hear that you enjoyed your stay and hope you will book with us again. Kind regards, The Bookabreak Team

Thank you Ashley we appreciate your review. The driveway is mentioned in the description, hope you will book with us again. The Bookabreak Team

Hi Jo, thanks for your review. We appreciate the care you took of the property. We disagree however that the property's advertising is misleading. The property is advertised as pet friendly, in so far as ticking a "yes" or "no" option. It should never be assumed that any "pet friendly" property is fully fenced, or that even the word "pet" refers only to dogs. The level of pet friendliness is specific to each property, hence why we clearly state it is "Pet friendly, on request (conditions apply)". This way, we get to explain the conditions and assess the suitability of the pet to the property. On this occasion, the conditions being that it is not fully fenced at the front and therefore is probably only suited to smaller pets (as we then explained to you). We hope you understand for future reference. Thanks again for being a lovely guest. Kind regards, Jaime @ Bookabreak

We refute Alla's claim that the property was not cleaned - we personally witnessed the cleaners complete their work while onsite until 1:42pm on the day of her check in, ie 18 minutes before her arrival. We were last to leave and the property was thoroughly spotless. The property has also been significantly renovated (as of June 2021, just before Alla’s stay) with stunning new bathrooms, new blinds throughout and a complete garden makeover. What Alla fails to understand is, if the property was fully renovated, it would attract a much higher price point. The price Alla paid however, at a discounted winter rate, very accurately reflects a property of this size and its inclusions - 5 bedrooms, 2.5 bathrooms, hotel quality bed and bath linen, luxury bathroom products, and a brand new coffee machine – none of which are “mangy” as per the technical term Alla used to describe them. The kitchen and living areas are simply well presented, as depicted in the photos. It was clear from Alla’s repeated requests that she felt entitled to both an early check in and late check out. If we could have granted early check in, we would have. However, lockdown #5 in Victoria had only just lifted. As we explained to Alla, we were not permitted to enter the property during lockdown, so we had little time to turn the property around for her. We also had to arrange express delivery and installation of a part for the dishwasher. As it was, the property was not ready until 18 minutes prior to check in time. Alla knows this because we sent her a text at 1:42pm to let her know we had turned the ducted heating on ready for her arrival. We also granted a generous complimentary late check out. She still chose to write this extremely one-sided review. In relation to firewood, the listing description clearly states (twice) that we provide a “modest supply” between May-August. Despite this, as we had more in stock than usual after lockdown, we actually provided double the usual supply for Alla’s stay. It transpired on the last day of her stay (when Alla demanded our cleaners come and put the bins out for her, then suggested that we “ask a neighbour to do it”), that her group had some physical limitations. Whilst we of course sympathise, and we personally attended to put the bins out on Sunday for her, we feel her comments around the grounds being “unusable” were likely more related to her physical limitations than the grounds themselves. As advertised, the property has magnificent tiered landscaping which is clearly demonstrated in the photos, and by the various stairs on the site plan. It also has a huge open space at the lower level with an extremely user friendly basketball area. Perhaps if Alla had better done her research she’d have selected a property on a level allotment which would have been more suited to her needs. We cannot be held responsible when a guest does not pay attention to the listing particulars. This is an extremely popular property which receives highly rated widespread reviews and provides an excellent offering for its price point.