Villa dos Sonhos Solterra com 11 quartos / DISNEY / PISCINA / SPA / CLUBE 5 ESTRELAS

Latasha and family are great guests. They respect all rules, keep the house clean. Welcome they come back anytime in the future.

We respectfully disagree with several statements in this review and would like to clarify the facts for future guests. This reservation was made for 14 guests, but the guest later provided a registration list of 36 people, and the actual occupancy exceeded our booking limit. The excessive number of guests and vehicles created issues far beyond the normal use of the property and resulted in significant additional cleaning and damage. When the guest reported that the upstairs felt warm, we responded promptly and adjusted the thermostat immediately. The air conditioning system was operating normally. With more than twice the booked occupancy, the unusually high number of people naturally increased the cooling load. The same applied to the refrigerator, which was overloaded with food and drinks for a group far larger than the reservation. Parking passes are limited by our HOA, not by the host. This policy is clearly communicated before check-in and applies to every reservation without exception. Our house rules are provided to protect the property and ensure a pleasant experience for all guests. Unfortunately, this reservation resulted in substantial violations of those rules, including unauthorized occupancy well beyond the reservation, excessive cleaning requirements, and property damage documented with photographs and supporting evidence. We strive to provide every guest with a clean, comfortable home and responsive service, as reflected in our many positive experiences with other guests. Unfortunately, based on this experience, we cannot recommend this guest to other hosts.

Thank you, welcome back again!