2/10 - Terrível
Brandon J.
23 de jan. de 2026
Pontos positivos: Limpeza e check-in
Pontos negativos: Comunicação, localização e precisão do anúncio
Unsafe This was a stressful and disappointing stay due to serious safety issues and unprofessional management.During our two-week reservation, our vehicle was vandalized twice in the driveway with a chemical substance. After wiping it off, both my partner and I experienced severe burning on our hands, and she had facial exposure. The pain lasted for hours.I spoke with neighbors on both sides and across the street, all of whom confirmed ongoing vandalism in the area, including broken windows and keyed vehicles.The property manager’s primary solution was for us to leave mid-stay, which was not reasonable given the high demand in Phoenix at the time. Instead, we paid 200 for hand car washes, purchased our own security camera and signage, and spent many hours dealing with safety concerns.I requested a 500 adjustment on a 3,000 reservation. A 250 offer was later made, then withdrawn during a phone call with a raised tone, and I was told “good luck.” No further resolution was offered.Pool is not heated unless an extra fee is Furniture and bedding are low qualityGarage is too short for a full-size truckGiven the safety concerns and lack of professional resolution, I would not recommend this property.
Brandon J.
Hospedou-se por 15 diárias em jan. de 2026
