6/10 - Razoável
Cyndi E.
3 de jan. de 2026
Pontos positivos: Comunicação, localização e precisão do anúncio
First, this is a beautiful home with gorgeous views. We chose the property for lots of reasons, but mainly the fireplace. I was called the day before our trip and informed that the gas fireplace would not be working for our stay. The listing stated that the fireplace was wood burning, so that difference was disappointing. It was VERY cold during our stay and the lack of a fireplace really detracted from our overall experience. The other issue was the cleanliness of the home. When we arrived after the 4:00 check in, there was still trash at the home. So for the first 2 hours of our arrival, we dealt with maintenance removing trash. The floors were VERY dirty with visible crumbs, dirt and leaves. There was part of a cookie on the stairs. When we called about this, we were told where the vacuum was located. I’m not on vacation to vacuum, but I was so grossed out by the hair on the floor in the bathrooms that I tried the vacuum only to discover it not working. The rental company sent a cleaner back to the house, but I showed her that the vacuum was broken. It was decided a new one would be dropped off the next day. That night we discovered that 2 of the showers had also not been cleaned. Hair and residue of products on the shower walls. When I called about this I was told that I had turned the cleaning lady away (when she left bc the vacuum was not working) and they were busy and couldn’t send anyone back. I vacuumed, we didn’t use those showers, and we were refunded about 9%.
Cyndi E.
Hospedou-se por 5 diárias em dez. de 2025
