Rocky Top - Pets Welcome, Wireless Internet, Firepit, Hot Tub, Big Screen TV

We're so glad to hear that you had a great stay! It truly means a lot to us that you chose to spend your time with us, and we're grateful for your kind words. We always aim to make our guests' experiences memorable, and it's wonderful to know we succeeded. Your feedback is deeply appreciated, and we can't wait to welcome you back again soon. Thank you for sharing your experience with us!

Thank you for the feedback. We’re sorry your stay was disrupted by the entry-code issues, fireplace restrictions, the layout of the living spaces, and the lack of kitchen and bathroom amenities. We will have our operations team investigate and fix the entry-code reliability. Thank you for letting us know — your comments are helping us make improvements, and we regret your stay fell short of expectations.

It’s wonderful to hear that everyone, from 18 to 85, had such a great time. We truly appreciate you sharing how much your family enjoyed the cabin and its perfect balance of being close to the action yet secluded. Your feedback means a lot to us, and we hope to welcome you back again!

So glad to hear you enjoyed your family time and found the home clean and comfortable! We completely understand about the spiders — being in the woods does come with a few uninvited guests, but we’ll be sure to have the team do an extra spray. Your feedback truly helps us improve. We hope to have you back soon!

Thank you for your detailed feedback. We’re glad the home was clean and that you were still able to enjoy time with your family. We’re very sorry for the issues you experienced with check-in, communication, Wi-Fi, and the coffee makers. This is not the experience we want for our guests, and we will share your comments with our team to address. We also appreciate your notes about the layout and pet space. Thank you again for staying with us, and we hope to provide a better experience in the future.

We’re so glad to hear you loved the cabin and enjoyed the view! Thanks for mentioning the drive access; we truly appreciate the helpful tip. We always aim to make things as smooth as possible for our guests. Hope to host you again soon!

Thank you for sharing your experience! It’s wonderful to hear that the space worked well for your group and that you felt tucked away yet close to everything. We appreciate your feedback about the driveway and will certainly keep that in mind for future guests. We’d love to welcome you back anytime!

Thank you so much for sharing your thoughts so honestly. We genuinely appreciate your feedback and will carefully consider ways to make the space feel even more comfortable and welcoming. It means a lot that you took the time to point out areas for improvement. We hope to make your next stay much more enjoyable.

Thanks so much for highlighting the great location! We're truly sorry that the driveway wasn't up to your expectations. We'll definitely keep this in mind for future improvements. We would love to serve you again soon!

Thank you so much for reaching out, Maggie. We are genuinely grateful to hear that you appreciated the beauty of the cabin. However, we are very sorry to learn about your difficulties during your stay. We can only imagine how frustrating it must have been not to have enough towels for your group and to realize the need for additional supplies at the last minute. The plumbing issue that caused flooding in multiple rooms is concerning, and while we're addressing the bathroom, we recognize that the other areas should have been handled promptly as well. We understand that finding a cockroach, unclear storage options, and layout limitations can significantly detract from your experience. Your comfort is important to us, and it's reasonable that issues affected your enjoyment of the cabin. While the fireplace is intended to create a cozy atmosphere, it should not complicate. Also, acknowledge that the cabin photos may not have accurately represented the space. We will prioritize reviewing them to ensure they align with our guests' expectations. Thanks for your tip about the driveway; we genuinely appreciate your insight, as it will be helpful for future visitors. We are committed to improving with every stay, and your honest feedback is invaluable in helping us identify areas for growth. We truly appreciate you taking the time to share your experience in such detail.

We're so sorry your trip was cut short due to the wildfires, Natalie, and we truly appreciate your understanding through this tragic event. We're grateful you had a great time overall and would love to host you again soon!

Amy, we're grateful for your recommendation and appreciate you sharing your experience with us! We're delighted to hear you had a wonderful time in your home away from home, and the location was perfect for you and your party. Thank you for your suggestions, and we would love to serve you again on your next adventure!

Donna, we're glad you were able to enjoy your stay, despite some issues with hot water and pests. We do apologize these things affected your stay, and were happy to get these things addressed right away so the issues were not long-lasting. We appreciate your honesty and would love to host you again in the future at one of our other 400+ properties!

Daniel, we sincerely apologize that your stay was disappointing, this is certainly not acceptable or up to our standards and we absolutely hate this happened. From pest issues and appliances not working, to outlets not working, a leak, and more, we are so very sorry you had to experience these things and we completely understand your frustration. While we were able to correct some of these concerns, unfortunately we were unable to resolve all of these problems and we're so sorry your stay was affected. And while management was in touch with you throughout your stay and we did offer a gift certificate towards a future stay, we understand this was declined and we hate this was the case. Unfortunately we're unable to offer anything further, and we again apologize deeply. We are working to ensure future guests don't have to experience these concerns, and we hope your next visit to the Smokies is more enjoyable.

Emily, we're so sorry to hear you encountered roaches during your stay, this must have been upsetting and we hate this happened. In addition, the hot tub filter had not been replaced as it should have and we do apologize for the disappointment that caused. We understand your concerns, and are grateful for your honest feedback as it helps us improve our customer experience. We wish we would have been informed of these issues during your stay so we could have addressed them right away, but regardless, are working to make sure the items you noted are corrected. We hope to have the opportunity to provide you with a better experience in the future, as this is not normal for us.

Christy, thank you for your review of Rocky Top! We're happy you enjoyed your stay, and would love to host you again in the future!