Prior to renting I contacted the owner with a few questions as suggested in the listing. Owner offered a reduced rental rate eliminating VRBO. She did not return calls as promised. We rented through VRBO at a significantly higher rate than what the owner quoted. Upon arrival at the rental, the back door latch was broken. The front door key didn’t work. Maintenance arrived the next morning. They spoke to my husband and decided to return to install the latch when they had the appropriate amount of time. Shortly thereafter I received a message from the owner.‘Maintenance left because we had a number of dogs. Once we paid the additional 250, she would reschedule maintenance.’ I previously conversed with the owner that I had ONE service dog. Departure morning maintenance arrived. My husband spoke to them. They were adamant that they never spoke with the owner about our dog or several dogs as the owner purported. They didn’t even know the owner!The house was not clean, food bits on table, sand throughout, stains on mattress sides, rugs filthy, several air vents missing, several outlets damaged. Master bedroom had large ceiling vent that had significant water damage. (My husband struggled with his breathing by third day. Possible mold.) See photos The house wasn’t portrayed as stated. Listing and photos inaccurate and deceiving. Communication unsatisfactory. We were excited to have a wonderful Island vacation. Sadly, we were extremely disappointed.