Trilha do Mar / Wifi / Sunset Classificou as 23 Melhores Praias do Mundo por Nat / Geographic

I always prioritize communication with my guests. It was a pleasure to have Tim as a guest and he’s always welcome back

Thank you, Harriet, for your great review. You are always welcome at my condo. Hank

In response to this review, I would like to explain some of their criticisms. In over 10 years of renting, I have never had a complaint of the beds being too hard, but I will look into the allegation. Wrist bands were provided for use of the pool and because of a recent change of ownership I make all guests aware that if there is a problem to contact me. I live a short distance from the property and was NOT contacted. I recently reimbursed a guest for the pool fee. After their check out, I did my usual review of the condition of the condominium. What the reviewer forgot to mention was that the doorknob to the guest bathroom had been removed and was poorly re-installed. I had to contact a locksmith to repair it. Also, in the main bedroom the door stopper was broken and left on the floor. It had to be replaced. I was unable to reboot the cable in the main bedroom and had to have the cable company come out to correct the situation. As you can see by my response, I had been more than fair with these guests, and I do not believe I deserved a three-star rating.

I met the guests for an early checkin time. Prior to checkin I was out of the area and was not able to adjust the thermostat until just before their arrival. I did initially receive a call from them and immediately went over to the condo to evaluate the situation. I told the guest that the air conditioning unit is 1 year old and if they have any further problems to contact me and I would call the Air Conditioning company and get someone over immediately. I called the next day and the guest told me that the temperature in the condo was comfortable. The guest never called again to complain about the temperature of the unit for the remainder of a week long stay. I have since had the Air Conditioning company over to check out the HVAC unit and was told that it is perfect working order!

In response to this review, I would like to explain some of their criticisms. The activity center has just been recently sold to new owners and their renovations were just completed, therefore I did not have a chance to update my description on my site. If you now, go to the site, you will see that it has been updated. I also have included a quote from the guest. "Good morning, Hank. Thank you again for allowing us to rent the Condo this week. We had a fantastic time here at Sunset Beach. You have been a gracious, helpful host - we appreciate it! Thank you for taking care of the Activity Fee also." As stated in the quote I reimbursed the guest for the activity fee. Sea Trail is in the midst of an ownership change and the golf courses could be in better shape. On my site I make NO claims as to the condition of the golf courses or the quality of the restaurant. After their check out, I did my usual review of the condition of the condominium. What the reviewer forgot to mention was the below average condition of the condo upon leaving and moving of the furniture.

This is in response to the rating made by the recent renter of my condominium. Thank you for acknowledging how clean the condominium was. I pride myself on service, comfortability and cleanliness. In response to your comment regarding the kitchen, this is an observation from a recent renter: "the kitchen is more than adequately equipped". I have had long-term off-season renters that have commented to me how they were efficiently able to prepare, cook meals and eat comfortably in the dining area. I have a 2-year -old air conditioning unit that was installed by a reputable local air conditioning contractor. I was assured that the AC unit was more than adequate for the condominium and consistent with all other units in the development. I have never received a complaint about insufficient cooling in this unit. The sheets are fitted to the size of the beds. I have a cleaning service that has never made me aware of sheets not properly fitting the bed and I have never received a complaint from previous renters. Do you necessarily need a blanket if the air conditioning is inadequate? There were blankets stored on the shelf of the open closet. The size of the living room is 13' X 18', which is consistent with all other condominium units in the Royal Poste development, and the adjacent dining area is 12' X 12'. The picture in the listing shows how the unit looks furnished. None the less, I hope you enjoyed your stay. I would ask anybody reading this rating to take the time to read ALL of the other ratings over the past 12 years.