Villa com Vista Para o Lago de Primeira Classe Para Famílias

We are very sorry that you did not feel as comfortable as hoped. As far as the cleaning problems are concerned I was worried and immediately contacted our facility manager. He apologized not having been able to send his normal staff due to illness-failures. Therefore it was not as thoroughly cleaned as usual. Normally, we are always informed ahead if something is broken or malfunctioning, like the coffee machine, so that we can replace it in time. This was not the case this time. We will also provide more table cloths in the future, thank you for the hint. As far as the complaints about the rooms are concerned, I do not agree ! There are 4 full bedrooms in the house (3 classic bedrooms, 1 bedroom on demand with queensize bed with normal mattress and to be closed by a sliding door), exactly as described online! It is not our intention to mislead our guests with false pictures, for instance by showing two different photos of one bedroom. This is normal practice. We also never heard complaints about the kitchen- and dining room size before... We apologize for the inconvenience and will take your comments as a challenge to improve our procedures.