Spectacular Lake Arenal and Mountain view rental

Thanks Keti!

Thank John. Pablo can arrange tours for you. He is very responsible and will take care of you to the best of his ability.

Thank you Alice and Jerry. I am glad you enjoyed my house. Hope to see you again!

Thanks Cynthia. We try our best to make this home your home during your stay!! Pablo has always been great and I am glad your family had a great time.

This is a seasoned traveler who likes to find some issue in the house and get a discount. I have never advertised my property for any hydrotherapy or hot tub treatment for back pain while renting this properly . Its evident from actual travelers reviews. Since i did not budge to her request for discounted stay she gave me a bad review. Future clients should pass this review. She also complained of refrigerator not freezing well enough .But as a responsible owner I sent a tech on a weekend from 40 miles away to fix any issue . If not given discount expect bad reviews. There are no termites in the house. We fumigate for every 3 months. On the good side of things this traveler enjoyed the beautiful deck and sat around and enjoyed the lake views with the beautiful breeze and the sounds of birds flying around, enjoyed cable TV in the comfortable living area with great furnitures, enjoyed the 24 hrs hot showers and cooked on the beautiful Italian full kitchen.

Our home is maintained to the highest of standards and the vast majority of our guests have a wonderful experience. I would like to address some of your stated “concerns” 1. Our rental manager had shared directions with you including GPS coordinates necessary to get to the house and you had responded to these emails, confirming receipt. I apologize for any difficulty you may have experienced effectively utilizing your navigation system. 2. Likewise, the number to enter the gates were emailed / communicated to you. I am glad that a fellow community member was able to assist you with a keypad. 3. As a more secluded, tropical destination, most guests are understanding of fluctuations in the connectivity of electronics. We promptly fixed the AC issue the following day after it broke! I encourage you to return to our home if you would like a TV viewing experience in Costa Rica when we put up a Brand New HDTV. 4. Apologies for the missing panel of wood. Given the humid climate and prevalence of wood in our home, sometimes pieces get warped have to b be replaced. As soon as the materials arrived the next day, this was fixed (Within the duration of your stay!). Lastly, even after you did not show up on the agreed upon check-in date, and then suggested a refund, we worked to provide you with a wonderful stay. We provide our guests with a private, authentic experience in Costa Rica. You were 4 adults and were not even paying for the Casita which was complimentary for you!