Ocean Harbor 318 - Monterey Condo - Serenity by the Sea

We're happy you enjoyed your stay on Monterey Bay! We've responded to your specific "TLC" suggestions (the cookware and the coffeemaker).

We're happy you enjoyed your stay! As far as supplying staples, we do stock enough to last you for several days, but it's difficult to supply a rental for a full month as occupancy and usage vary (and we want to keep our rental prices reasonable).

The previous five renters have rated the property 100%, but we’re sorry you didn’t find it to your satisfaction (especially since we made every effort to accommodate your requests). The property has a Queen Dual P5 “Sleep Number” Smart Bed, and the sheets you complained about are Lyocell Ultra. They were both purchased in November 2024 at a cost of over $4,400. However, upon learning of your concerns, we promptly provided brand-new, freshly-laundered, 100% cotton sheets along with new towels, and even reimbursed you for a high-end cookware purchase of your choosing. We reworked the lighting setup with an electrician, troubleshot the remotes, and re-arranged storage to provide you with additional closet space. Though it may take a moment to get used to, the shower operates normally, and the gated entrance is a fixed aspect of the condominium complex (over which we have no control). While it may require cautious maneuvering, it is not unique to this unit. Additionally, the temporary issue with the gate remotes was a broader building-wide matter, not specific to this rental. We always strive to provide excellent service, and we hope that future guests will find comfort in knowing that we take concerns seriously and work diligently to ensure a pleasant stay. Because of your ongoing dissatisfaction, we even offered you a refund so you could find another place to stay. You refused.