Beautiful and Comfy 1BR in Lincoln Square

I’m sorry to hear that your stay did not meet your expectations. However, I would like to respectfully clarify a few points for future guests. We understand that noise sensitivity varies from person to person, and earplugs can certainly be provided upon request. The refrigerator is functional, and the building’s heating system is centrally controlled, as stated in the listing. The apartment also has air conditioning available to help regulate the temperature. Regarding the cockroach, we take pest control seriously and have regular pest treatments in place, particularly during the warmer months in Chicago. Unfortunately, in a city environment, an occasional pest can still enter despite preventative measures, but we continue to address and monitor this proactively. We also regret that you felt your concerns were not resolved during your stay. We always encourage guests to communicate with us so we can work with our maintenance team and find the best possible solution. It is unfortunate that your experience was disappointing, but we hope this clarification provides a more accurate picture of the property and our efforts to maintain it for our guests.

I think this is a little unfair for the following reasons. The check-in instructions were emailed to you as they automatically get emailed. I don’t know why you weren’t able to view them however, when you did arrive to the property I sent you the check in instructions through picture right away on the message thread and also gave you a call. As far as the cleanliness, I’m very disappointed to hear and also surprised that this is the first time I’m hearing it. I do receive pictures from my cleaning crew after every cleaning as well as some close-up shots of higher traffic areas. If there was something that we missed I would have been more than happy to send the cleaning crew again or figure out a way to where I can Satisfy you. You did not reach out to let me know that there was any issue during your stay. If you had I would have sent the cleaning crew within the hour to touch up any areas you felt were overlooked. I apologize for this unfortunate experience but I would recommend to be more communicative with your future host. We are here to help.

Thank you so much! Looking forward to hosting you again. :)

Thank you so much! Looking forward to hosting you again. :)