Brand new Kings Palace single family home

Thank you and welcomed back anytime.

I’m so sorry for that the ac is a new unit and unfortunately, we can’t control mother nature and during your stay, we were in the three digits so it’s hard to get upstairs room cool down fast.

Glad you enjoyed your stay. Welcome back anytime.

Thanks I really appreciate the feed back welcome back anytime!

Sorry but weather ,and state emergency water issues are out of or control☹️

Thanks for the feed back welcome back anytime.

Dear Marie Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate all guest reviews as they help us improve our services. Our primary goal is to provide a comfortable and enjoyable experience for all our guests. That’s why I informed you this property only sleeps 10 and you had 14 guest. Upon reviewing your comments, we would like to address the incidents that occurred during your stay. It is important to mention that we have a set of rules and regulations in place to ensure the safety and well-being of all our guests and to maintain the quality of our property. During your stay, our team noticed that there were instances where our property rules were not followed, resulting in damage to the property. As a responsible host, we kindly requested you to cover the costs for the damages caused in the pictures that were sent. We understand that accidents can happen, and we always aim to handle such situations in a fair and reasonable manner. We believe that it is essential to maintain the integrity of our property and ensure the satisfaction of all our guests. We regret any misunderstanding or discomfort that may have arisen from this situation. Our team is committed to providing excellent customer service, and we apologize if we were unable to meet your expectations in this regard. If you would like to discuss this matter further or have any additional concerns, please do not hesitate to reach out to our management team. We value your feedback and would appreciate the opportunity to address any issues you may have. Thank you for choosing our property, but unfortunately due to the property damage an over amount of guest that stayed exceeded the amount of sleeping arrangements at the property we cannot welcome you back. Best regards, Latanya Spears Kings palace owner

I'll wish you would of contacted me about this, the thermostat is controlled by alexa. Also, manually changing temp is an available option, thermostat isn't locked.

By far the best guest we ever had they treated or home as if it was there’s with that upmost respect there was a storm and they even protected my patio furniture from being destroyed by bringing it in the garage welcome back anytime🥰