Luxe Innsbrook Resort Home - Lakes/Golf/Trails

We're happy to hear you enjoyed the property! We have TVs in the living room upstairs and downstairs. We also have a small tv in the bunk room for the children. We do not have TVs in any of the other bedrooms.

Thanks for staying with us Dayon! You're welcome back anytime!

That "layer" of dust on the patio and deck is pollen. Missouri is AWFUL in the spring/summer and our cleaners spray it off every single time they clean. Unfortunately, even just their cars being on the driveway for the 4 hours they take to clean the property are covered in dander/pollen when they leave. The property is in part of woods. The facing on the jacuzzi tub coming off is new to us and we have never heard anything about this, since you have mentioned it. This house is completely stocked with extra towels, blankets, pillows (this property sleeps 18 people and it has plenty of everything for every single guest.)... even extra decor still in boxes just in case we have broken items. We would never, ever expect a guest to pull weeds. Not sure where or why that even came about. I'm sorry that you review our property this way....as before your review we had a 5 star review and we are superhosts and have been for over 5 years. This is a second home for us and yes, sometimes things do go wrong when you own a home. Especially when you rent it out to so many families to enjoy your home while you're not there.

Thank you for your feedback. I’m glad you enjoyed the house and found us responsive. I appreciate you bringing these concerns to my attention. Regarding the basement temperature, the thermostat was working. It's a large house with an open basement and it gets a little chilly down there when the temps fall into the low teens. The heaters in each room downstairs normally make it quite comfortable, but I understand the frustration. I also appreciate the note about the ping pong balls and the basement TV remote—I’ll ensure both are easier to locate for future guests. As for the gate issue, the community requires all guests to be registered in advance for security purposes. While I understand this was inconvenient, I don’t have control over their policies. In the future, I’d be happy to assist with any last-minute updates to the guest list to help avoid any disruptions. I appreciate your feedback and hope to host you again!