Casita on a farm

Jeff, We truly was a pleasure meeting you. I hope you enjoyed your stay. Safe travels.

These people booked our pet friendly, brand new casita. It has a private entrance with a number lock. There is not a door from my home to the casita. They told me their dog, "could go all day without a potty break". I do doggy daycare for people renting the VRBO. I offered to potty their dog for no charge while they were gone or I could kennel their dog for a fee. They told me again that their little dog goes all day and never needs potty breaks. They also told me they leave a potty pad out just in case. They left earlier than 6am from the casita. After 13 HOURS, their dog would not stop barking. I was very concerned, that first off, something was wrong with their dog. I knew they were gone all day because their vehicle was gone. I did a welfare check not knowing if something had happened to the owners. I knocked and when no one answered, I took a peek inside and there was a HUGE pee/urine puddle in the middle of the floor. I had to wipe it up before it soaked into our brand new flooring! In her review she says she was a veterinarian. If she was, how could she not know the poor dog couldn't hold its urine all day? This is animal cruelty to say the least!!! I did not see a potty pad either. She claims I left chocolate on the table and her dog might have gotten it. This is so absurd! Then if she is a vet and noticed, why didn't she remove it? After the urine was wiped up, I sent them a text through VRBO and told them what happened and tried to find out when they were getting back. Since they were booked for a week, I insisted they could not torture this cute little dog leaving it all day to hold it! I offered my services or they would have to crate their dog. I never got a response. I wasn't sure what their plans were and they did not respond to me. At the end of their reservation, I get a call from VRBO stating they want their money back? I am a very busy person and I don't bother the renters so they have their privacy...unless of course they have a dog non-stop barking. Apparently they left the first night unbeknownst to me. I would have gladly refunded their money had they told me they were leaving and not coming back! But since I had no idea they weren't coming back due to NO COMMUNICATION, I just thought they were coming and going early and were still here! I figured they took their dog elsewhere. I strive to be honest and fair in all my dealings with my fellow man. I would not recommend renting to this couple.